Helium Mobile experienced a notice incident on October 20, 2025 affecting Support, lasting 6h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Support
Update timeline
- monitoring Oct 20, 2025, 04:16 PM UTC
Our support platform is currently experiencing degraded performance. Response times may de delayed. We are monitoring this issue.
- resolved Oct 20, 2025, 11:13 PM UTC
This incident has been resolved.