Helium Mobile incident
Currently Unavailable: Account Changes and New Account Creations
Resolved after 2 days 18 hours, affecting Helium Mobile Service and Helium Mobile Subscriber Sign Up, on November 16, 2024.
Due to an issue with our network partner, certain features related to account changes and new account creation are currently unavailable. We are monitoring the situation and will update once a fix has been identified. Communication services such as sending and receiving calls and texts or using data are not affected.
Affected components
Update timeline
- investigating Nov 16, 2024, 11:59 PM UTC
Due to an issue with our network partner, certain features related to account changes and new account creation are currently unavailable. We are monitoring the situation and will update once a fix has been identified. Communication services such as sending and receiving calls and texts or using data are not affected.
- resolved Nov 19, 2024, 06:45 PM UTC
This incident has been resolved
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