Resolved after 1 hour, affecting Helium Mobile Subscriber Sign Up, on June 16, 2025.
We've resolved the issue. If you tried to sign up between 12:57pm PT and 2:35pm PT today (June 16), please close and reopen the app and proceed through the verification flow again. There is no need to contact support. Thanks again for your patience.
Affected components
Update timeline
- identified Jun 16, 2025, 08:38 PM UTC
The team has identified an issue where customers signing up are unable to pass identity verification. We'll be fixing the issue and should have a resolution shortly.
- resolved Jun 16, 2025, 09:38 PM UTC
We've resolved the issue. If you tried to sign up between 12:57pm PT and 2:35pm PT today (June 16), please close and reopen the app and proceed through the verification flow again. There is no need to contact support. Thanks again for your patience.
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