Resolved after 1 hour 46 minutes, affecting Helium Mobile Subscriber Sign Up, on August 29, 2025.
Due to an issue with an integration partner, new account creation are currently unavailable. We are monitoring the situation and will update once a fix has been identified. Communication services such as existing account access, sending and receiving calls and texts, or using data are not affected.
Affected components
Update timeline
- investigating Aug 29, 2025, 02:13 AM UTC
Due to an issue with an integration partner, new account creation are currently unavailable. We are monitoring the situation and will update once a fix has been identified. Communication services such as existing account access, sending and receiving calls and texts, or using data are not affected.
- resolved Aug 29, 2025, 03:59 AM UTC
This incident has been resolved.
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