Helium Mobile incident

Usage Reporting Issue

Notice Ongoing View vendor source →

Helium Mobile is currently experiencing a notice incident, which began 2h ago. The vendor's full update timeline is below.

Started
Jun 14, 2026, 06:38 PM UTC
Resolved
Ongoing
Duration
● 1h 50m
Detected by Pingoru
Jun 14, 2026, 06:38 PM UTC

Update timeline

  1. investigating Jun 14, 2026, 06:38 PM UTC

    Due to an error in records processing, some Helium Mobile subscribers may see elevated usage reported in their Helium Mobile app and receive inaccurate notifications related to their data consumption. We are investigating this issue. This issue is exclusive to reporting and notification. Affected subscribers will not be throttled or capped on their data usage.