Resolved after 1 day 23 hours, on June 14, 2026.
A fix has been deployed and we are monitoring. Usage should display as expected.
Update timeline
- investigating Jun 14, 2026, 06:38 PM UTC
Due to an error in records processing, some Helium Mobile subscribers may see elevated usage reported in their Helium Mobile app and receive inaccurate notifications related to their data consumption. We are investigating this issue. This issue is exclusive to reporting and notification. Affected subscribers will not be throttled or capped on their data usage.
- monitoring Jun 15, 2026, 08:01 PM UTC
A fix has been deployed and we are monitoring. Usage should display as expected.
- resolved Jun 16, 2026, 06:01 PM UTC
This incident has been resolved
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