Helium Mobile incident

Zero Plans Sign Ups Temporarily Unavailable

Minor Resolved View vendor source →

Helium Mobile experienced a minor incident on March 11, 2026 affecting Helium Mobile Subscriber Sign Up, lasting 17h 2m. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2026, 12:51 AM UTC
Resolved
Mar 11, 2026, 05:53 PM UTC
Duration
17h 2m
Detected by Pingoru
Mar 11, 2026, 12:51 AM UTC

Affected components

Helium Mobile Subscriber Sign Up

Update timeline

  1. investigating Mar 11, 2026, 12:51 AM UTC

    New subscribers and new subscribers invited to group plans will not be able to select the Zero plan. Existing subscribers are not affected.

  2. resolved Mar 11, 2026, 05:53 PM UTC

    This incident has been resolved.