Helium Mobile incident
Customers cannot sign up for a Helium Mobile plan
Critical Vendor's status page →
Resolved after 20 minutes, affecting Helium Mobile Subscriber Sign Up, on May 30, 2025.
We're seeing sign ups again, closing this issue as resolved. Apologies for the inconvenience.
Affected components
Helium Mobile Subscriber Sign Up
Update timeline
- investigating May 30, 2025, 03:37 AM UTC
We're currently investigating why users cannot create new accounts to sign up for a Helium Mobile subscription.
- monitoring May 30, 2025, 03:48 AM UTC
We've identified the issue and rolled back a change. Signing up for Helium Mobile is expected to come back over the next view minutes.
- resolved May 30, 2025, 03:57 AM UTC
We're seeing sign ups again, closing this issue as resolved. Apologies for the inconvenience.
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