Helium Mobile experienced a major incident on August 28, 2025 affecting Helium Mobile Subscriber Sign Up, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Helium Mobile Subscriber Sign Up
Update timeline
- investigating Aug 28, 2025, 11:27 PM UTC
Due to an issue with an integration partner, new account creation are currently unavailable. We are monitoring the situation and will update once a fix has been identified. Communication services such as existing account access, sending and receiving calls and texts, or using data are not affected.
- resolved Aug 28, 2025, 11:52 PM UTC
This incident has been resolved. Sign up should be available as expected.