Helium Mobile Outage History
Helium Mobile is up right nowPingoru has recorded 41 incidents for Helium Mobile: 8 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 47 of 720 (7%) |
| July 2026 | 1 | 14 of 744 (2%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 522 (0%) |
Incidents, newest first
Major July 27, 2026 Carrier Partner Outage 14h 18m Helium Mobile Service
Started Jul 27, 2026, 11:50 PM UTC· resolved Jul 28, 2026, 02:08 PM UTC
- investigating Jul 27, 2026, 11:50 PM UTC
Due to an outage with our carrier partner, some subscribers may experience gaps in service. Connectivity to the Helium Network through Helium Hotspots is not impacted by this outage. We are monitoring this situation and will update when we receive new information from our carrier partner.
- monitoring Jul 28, 2026, 04:16 AM UTC
According to our carrier partner, the outage has been resolved. We are continuing to monitor the situation.
- resolved Jul 28, 2026, 02:08 PM UTC
This outage has been resolved.
Notice June 14, 2026 Usage Reporting Issue 1d 23h
Started Jun 14, 2026, 06:38 PM UTC· resolved Jun 16, 2026, 06:01 PM UTC
- investigating Jun 14, 2026, 06:38 PM UTC
Due to an error in records processing, some Helium Mobile subscribers may see elevated usage reported in their Helium Mobile app and receive inaccurate notifications related to their data consumption. We are investigating this issue. This issue is exclusive to reporting and notification. Affected subscribers will not be throttled or capped on their data usage.
- monitoring Jun 15, 2026, 08:01 PM UTC
A fix has been deployed and we are monitoring. Usage should display as expected.
- resolved Jun 16, 2026, 06:01 PM UTC
This incident has been resolved
Major April 6, 2026 Unplanned Outage 1h 10m Helium Mobile Subscriber Sign Up, SIM Changes: Porting and Activation
Started Apr 06, 2026, 07:11 PM UTC· resolved Apr 06, 2026, 08:21 PM UTC
- investigating Apr 06, 2026, 07:11 PM UTC
We are currently experiencing an outage related to our connection to our carrier partner. Some functionality including new plan sign ups, SIM installation usage information, add on purchases, and plan changes may be unavailable. Calls, text, and data usage are not affected.
- resolved Apr 06, 2026, 08:21 PM UTC
This issue has been resolved. All systems are operating as expected.
Minor March 11, 2026 Zero Plans Sign Ups Temporarily Unavailable 17h 2m Helium Mobile Subscriber Sign Up
Started Mar 11, 2026, 12:51 AM UTC· resolved Mar 11, 2026, 05:53 PM UTC
- investigating Mar 11, 2026, 12:51 AM UTC
New subscribers and new subscribers invited to group plans will not be able to select the Zero plan. Existing subscribers are not affected.
- resolved Mar 11, 2026, 05:53 PM UTC
This incident has been resolved.
Notice February 18, 2026 Unplanned Outage: Data Usage Updates 1d 4h Helium Mobile Service
Started Feb 18, 2026, 04:48 PM UTC· resolved Feb 19, 2026, 09:30 PM UTC
- investigating Feb 18, 2026, 04:48 PM UTC
Due to an outage with our carrier partner, your data usage metrics in the Helium Mobile App may not accurately reflect actual usage rates. We are currently investigating this issue.
- resolved Feb 19, 2026, 09:30 PM UTC
This incident has been resolved.
Notice January 28, 2026 App Version Update Required 7d
Started Jan 28, 2026, 05:31 PM UTC· resolved Feb 04, 2026, 06:27 PM UTC
- identified Jan 28, 2026, 05:31 PM UTC
Subscribers using older app versions may see outdated screens or plan details. Please update to app version 4.1.0 to view the correct plan experience and manage your subscription. Your Helium Mobile Service is not affected by this issue.
- resolved Feb 04, 2026, 06:27 PM UTC
Please update to app version 4.1.0 or higher to view the correct plan experience and manage your subscription.
Critical November 17, 2025 Helium Mobile App Outage 1h 59m Helium Mobile Subscriber Sign Up, SIM Changes: Porting and Activation, Gift Card Redemption
Started Nov 17, 2025, 04:37 PM UTC· resolved Nov 17, 2025, 06:37 PM UTC
- investigating Nov 17, 2025, 04:37 PM UTC
Helium Mobile is currently experiencing an app outage. This does not affect call, text, or data services, but during the outage subscribers may not be able to log into the Helium Mobile App, activate a SIM, manage billing, make payments, or access other features related to the app. This also affects new user signup. We are currently investigating the issue.
- investigating Nov 17, 2025, 04:38 PM UTC
Helium Mobile is currently experiencing an app outage. This does not affect call, text, or data services, but during the outage subscribers may not be able to log into the Helium Mobile App, activate a SIM, manage billing, make payments, or access other features related to the app. This also affects new user signup. We are currently investigating the issue.
- resolved Nov 17, 2025, 06:37 PM UTC
This incident has been resolved.
Minor October 23, 2025 Temporary Unavailability of SIM Cards for Zero Plan 19d 3h Helium Mobile Service
Started Oct 23, 2025, 07:49 PM UTC· resolved Nov 11, 2025, 10:56 PM UTC
- identified Oct 23, 2025, 07:49 PM UTC
Physical SIM cards are temporarily unavailable to order for Zero Plan activations. eSIMs are still available for all subscribers. Paid plan orders are not affected. We are working to restock availability as soon as possible.
- identified Oct 23, 2025, 10:29 PM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 11, 2025, 10:56 PM UTC
Physical SIM Cards are now available again. Thank you for your patience.
Notice October 20, 2025 Helium Mobile Support Partial Outage 6h 56m Support
Started Oct 20, 2025, 04:16 PM UTC· resolved Oct 20, 2025, 11:13 PM UTC
- monitoring Oct 20, 2025, 04:16 PM UTC
Our support platform is currently experiencing degraded performance. Response times may de delayed. We are monitoring this issue.
- resolved Oct 20, 2025, 11:13 PM UTC
This incident has been resolved.
Major August 29, 2025 Account Creation Currently Unavailable 1h 46m Helium Mobile Subscriber Sign Up
Started Aug 29, 2025, 02:13 AM UTC· resolved Aug 29, 2025, 03:59 AM UTC
- investigating Aug 29, 2025, 02:13 AM UTC
Due to an issue with an integration partner, new account creation are currently unavailable. We are monitoring the situation and will update once a fix has been identified. Communication services such as existing account access, sending and receiving calls and texts, or using data are not affected.
- resolved Aug 29, 2025, 03:59 AM UTC
This incident has been resolved.
Notice August 6, 2025 Scheduled Maintenence 1h 15m
Started Aug 06, 2025, 03:50 PM UTC· resolved Aug 06, 2025, 05:06 PM UTC
- identified Aug 06, 2025, 03:50 PM UTC
Maintenance on legacy subscriber systems is underway. During this time, rewards claiming and scheduling crypto payments may be temporarily unavailable. Expected to last until 10:00 AM PST.
- resolved Aug 06, 2025, 05:06 PM UTC
Scheduled maintenance has concluded. Thank you!
Minor July 11, 2025 Hotspot Dashboard Outage 6h 11m Wi-Fi Hotspots
Started Jul 11, 2025, 02:39 PM UTC· resolved Jul 11, 2025, 08:51 PM UTC
- investigating Jul 11, 2025, 02:39 PM UTC
We are currently investigating a widespread outage that began approximately 4 hours ago (6 am EST). Affected systems include offline hotspot reporting and an inaccessible hotspot dashboard. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. Updates will follow as we make progress.
- investigating Jul 11, 2025, 03:34 PM UTC
The team has identified a potential root cause and is actively working to validate and resolve it while bringing affected systems back online. Will continue to update the community on progress.
- monitoring Jul 11, 2025, 03:54 PM UTC
Backend services have been restored, and hotspots are now in the process of recovering their configuration. Hotspots should begin returning to normal operation shortly. We are actively monitoring the recovery to ensure full stability.
- resolved Jul 11, 2025, 08:51 PM UTC
The issue impacting hotspot connectivity and dashboard access has been resolved. Backend services have fully recovered, and hotspots should now be operating normally. We’ll continue to monitor systems to ensure ongoing stability. Thank you for your patience.
Minor June 16, 2025 Helium Mobile Sign Up Verification Issues 1h Helium Mobile Subscriber Sign Up
Started Jun 16, 2025, 08:38 PM UTC· resolved Jun 16, 2025, 09:38 PM UTC
- identified Jun 16, 2025, 08:38 PM UTC
The team has identified an issue where customers signing up are unable to pass identity verification. We'll be fixing the issue and should have a resolution shortly.
- resolved Jun 16, 2025, 09:38 PM UTC
We've resolved the issue. If you tried to sign up between 12:57pm PT and 2:35pm PT today (June 16), please close and reopen the app and proceed through the verification flow again. There is no need to contact support. Thanks again for your patience.
Critical June 12, 2025 Helium Mobile Login Issues 2h 48m Helium Mobile Subscriber Sign Up
Started Jun 12, 2025, 06:54 PM UTC· resolved Jun 12, 2025, 09:43 PM UTC
- identified Jun 12, 2025, 06:54 PM UTC
Helium Mobile's third-party solution provider is currently experiencing an outage, which impacts customer's ability to log into Helium Mobile app, create an account, and sign up for Helium Mobile service. This does not affect cellular connectivity, the ability to make calls, or text. We will provide an update in 30 minutes.
- identified Jun 12, 2025, 07:53 PM UTC
Helium Mobile's third-party solution provider is still experiencing an outage, impacting a customer's ability to log in or create an account on the Helium Mobile app. We will provide an update as soon as more information is available. We appreciate your patience.
- resolved Jun 12, 2025, 09:43 PM UTC
Services are back up and running.
Major June 10, 2025 Service Status Update – Hotspot Connectivity Issues 9d 23h Wi-Fi Hotspots
Started Jun 10, 2025, 07:17 PM UTC· resolved Jun 20, 2025, 07:10 PM UTC
- investigating Jun 10, 2025, 07:17 PM UTC
Update - June 11th We’re aware of ongoing connectivity issues that may have caused some Hotspots to go offline, stop passing data, or report missed heartbeats. While a temporary fix (rebooting affected radios) was implemented, some units continue to be affected. The team has identified a suspected cause related to recent backend and firmware changes, which is currently being validated. We will continue to keep the community informed as progress is made. If you are affected, you can attempt to manually reboot the device. If not successful, please reach out to support. Ongoing Efforts: * Support teams are now equipped to remotely troubleshoot or initiate RMA when necessary. * Firmware and backend improvements are being prioritized to prevent recurrence. * We’re enhancing our communication workflows: expanding status page updates, community engagement, and adding in-app notifications. The next update will be tomorrow June 12th
- identified Jun 12, 2025, 06:11 PM UTC
Update - June 12th We’ve identified the issue affecting some Hotspots, which may cause them to appear offline, stop passing data, or report missed heartbeats. A solution is being developed, and a firmware update is scheduled to roll out overnight (US time). We will continue to keep the community updated on the progress of this solution If your Hotspot is impacted, you can try a manual reboot. If that doesn’t resolve the issue, please reach out to support for further troubleshooting or RMA, depending on the severity. Current Status: * Firmware fix is currently being created * Support teams are now equipped to remotely troubleshoot or initiate RMA when necessary. * Continued monitoring of devices The next update will be posted on June 13th.
- monitoring Jun 13, 2025, 03:52 PM UTC
Update June 13th A new firmware version (2.12.1) has been successfully pushed to the fleet, and we are currently monitoring its impact on connectivity. Reminder: If your Hotspot is appearing offline, not passing data, or reporting missed heartbeats, please reach out to support for troubleshooting or an RMA as needed depending on severity. We are also actively monitoring feedback from deployers and checking device status through internal metrics. If the rollout continues to look stable over the weekend, we plan to mark this issue as resolved early next week. Current Status: * Firmware 2.12.1 deployed and in monitoring phase * Key metrics being tracked to confirm improvement * Continued support available for any units still offline The next update will be provided on June 16th.
- monitoring Jun 16, 2025, 08:26 PM UTC
Update June 16th Out of an abundance of caution, the team will continue monitoring the impact of the 2.12.1 firmware update throughout this week. If your unit is still appearing offline, not passing data, or reporting missed heartbeats, please reach out to support for troubleshooting or an RMA as needed. We are also continuing to monitor feedback from deployers and internal metrics to ensure full recovery across the fleet. Coming Soon: A self-serve resolution tool is in development and testing to help affected users resolve issues quickly without needing to contact support. Current Status: * Firmware 2.12.1 deployed and under active monitoring * Key metrics and community feedback continue to be reviewed * Support available for any remaining offline units The next update will be provided on June 20th, or sooner if needed.
- resolved Jun 20, 2025, 07:10 PM UTC
Update – June 20th The hotspot connectivity issue has been resolved following the successful rollout of firmware 2.12.1. Metrics and feedback indicate stable performance, though we’ll continue to monitor to ensure reliability. If your unit is still offline or having issues, please contact support for troubleshooting or RMA. Current Status: • Firmware 2.12.1 deployed and stable • Continued monitoring • Support available for affected units • Self-serve tool is available after pre-qualification with support
Critical May 30, 2025 Customers cannot sign up for a Helium Mobile plan 20m Helium Mobile Subscriber Sign Up
Started May 30, 2025, 03:37 AM UTC· resolved May 30, 2025, 03:57 AM UTC
- investigating May 30, 2025, 03:37 AM UTC
We're currently investigating why users cannot create new accounts to sign up for a Helium Mobile subscription.
- monitoring May 30, 2025, 03:48 AM UTC
We've identified the issue and rolled back a change. Signing up for Helium Mobile is expected to come back over the next view minutes.
- resolved May 30, 2025, 03:57 AM UTC
We're seeing sign ups again, closing this issue as resolved. Apologies for the inconvenience.
Notice May 27, 2025 Gift Card Redemption Currently Unavailable 20d 4h Gift Card Redemption
Started May 27, 2025, 03:02 PM UTC· resolved Jun 16, 2025, 07:36 PM UTC
- investigating May 27, 2025, 03:02 PM UTC
At this time, gift card redemption is unavailable. We are currently investigating this issue and will share an update once we have additional information.
- resolved Jun 16, 2025, 07:36 PM UTC
Gift card redemption is now available for those who meet qualifications. Thank you for your patience.
Notice February 11, 2025 Temporarily Out of Stock: SIM Cards Oversubscribed 30d 15h Helium Mobile Subscriber Sign Up
Started Feb 11, 2025, 01:23 AM UTC· resolved Mar 13, 2025, 04:59 PM UTC
- identified Feb 11, 2025, 01:23 AM UTC
Due to unprecedented demand, SIM cards are currently out of stock for the Helium Mobile Zero plan. We expect them back in stock within the next 3 weeks. Fear not, eSIMs are still available for all plans, and Air and Infinity physical SIMs are still in stock.
- resolved Mar 13, 2025, 04:59 PM UTC
This incident has been resolved.
Minor November 16, 2024 Currently Unavailable: Account Changes and New Account Creations 2d 18h Helium Mobile Service, Helium Mobile Subscriber Sign Up
Started Nov 16, 2024, 11:59 PM UTC· resolved Nov 19, 2024, 06:45 PM UTC
- investigating Nov 16, 2024, 11:59 PM UTC
Due to an issue with our network partner, certain features related to account changes and new account creation are currently unavailable. We are monitoring the situation and will update once a fix has been identified. Communication services such as sending and receiving calls and texts or using data are not affected.
- resolved Nov 19, 2024, 06:45 PM UTC
This incident has been resolved