Heap incident

Heap Connect Syncs: Possibility Of Stale Data (US)

Minor Resolved View vendor source →

Heap experienced a minor incident on August 28, 2025 affecting Heap Connect, lasting 23h 22m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2025, 05:48 PM UTC
Resolved
Aug 29, 2025, 05:11 PM UTC
Duration
23h 22m
Detected by Pingoru
Aug 28, 2025, 05:48 PM UTC

Affected components

Heap Connect

Update timeline

  1. identified Aug 28, 2025, 04:43 PM UTC

    We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.

  2. identified Aug 28, 2025, 05:48 PM UTC

    We are experiencing latency from upstream data lake ingestion. This will cause Connect to sync stale data during this period of latency. We will post an update here when latency is resolved. Reach out to support if help is required.

  3. monitoring Aug 28, 2025, 08:29 PM UTC

    Latency has recovered at this time. We continue to monitor.

  4. resolved Aug 29, 2025, 05:11 PM UTC

    This incident has been resolved. Latency has recovered at this time.