Giacom Connectivity had 7 outages in the last 2 years totaling 9728h 4m of downtime — averaging 0.3 incidents per month.
There were 7 Giacom Connectivity outages since August 20, 2025 totaling 9728h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.
we currently have an issue with out Sky quoting tool for ethernet. The problem has been identified and should be resolved by cop today. Sorry for any in convenience.
This issue is now resolved
Good Morning, We are currently investigating a City Fibre outage, which appears to be affecting the leeds area. This has been raised into City Fibre who are investigating. We'll update this incident again, within the following 1-2 hours. thanks
Good Morning We have been advise this has now been resolved Incident status: Resolved This was due to a power failed at one of Date Centre City Fibre use Thanks
Dear Partner, We have received reports of a total loss of service affecting some Ethernet Leased Lines. Initial investigations indicate that the impacted services are provided via Virgin Media. Checks carried out so far show that the leased lines themselves are up, and internet access is reachable when sourcing traffic from the LAN, which suggests that routing is in place. We are currently in the early stages of investigation and are gathering further data to progress this with the supplier. Further updates will be provided within the next 1–2 hours.
The carrier has assured there are no physical connectivity issues affecting circuits, and is investigating further.
Virgin Media confirm they are experiencing a routing issue across their network, and that this is currently being investigated by their Transmission Team.
Virgin Media are still continuing to assess the situation and will provide a confirmed plan of action as soon as possible.
Virgin Media will proceed with a full card replacement at our Hayes headend starting at midnight tonight. We will provide confirmation once the card swap has been completed.
Virgin Media has a revised plan in place and will be replacing two cards on their core device in Hayes. The cards have been ordered and are expected to arrive on site by 3am. A further update will be provided once the replacements have been completed.
Virgin Media work has now been completed. Service should be working as expected. Please retest.
We have received reports of intermittent issues with our Cloud Market Portal when trying to access orders. Our platform support engineers are currently investigating the issue and we will provide updates on this as soon as we have them. Thank you for your patience while we work to resolve this.
Good Afternoon, Our Platform Support engineers continue to work on this issue. Please bear with us while we continue to work towards a resolution. Updates will be provided as soon as they are available.
The portal is now stable. Thank you for your patience while we worked to resolve this.
Ethernet services went currently down due to emergency maintenance ref: CHG0128364 carried out by the supplier last night. This maintenance led to an additional issue and a separate change is now in progress to resolve it. At present, there is no ETA for the fix. We are continuing to follow up with the supplier.