Is Giacom Connectivity down?

Due to a temporary internal system issue, planned engineering notifications are currently being sent manually. As a result, some notifications may be received later than expected. We are working to resolve the issue and minimise any disruption. We apologise for any inconvenience and thank you for your patience.

Issue has resolved and notifications have returned to normal Thanks

We are aware of an issue currently affecting access to giacom.com, where users may encounter a 522 error when attempting to access the website. Our investigation has identified this as being related to a third-party service issue, and we are working closely with the affected provider to restore normal service as quickly as possible. There is no operational impact to partner services at this time. Partners can continue to access and manage their accounts through our Cloud Market portal. Our support teams remain available as usual and can be contacted on 0330 433 3888 should you require any assistance. We apologise for any inconvenience caused and will provide further updates as soon as more information becomes available.

The issue affecting access to giacom.com has now been resolved. Our third-party vendor has confirmed that the issue was caused by a power outage within their environment. Mitigation actions were implemented, and service has now been restored. The provider continues to work on restoring the remaining infrastructure components within their platform. Throughout the incident, there was no operational impact to partner services, and our support teams remained available as usual. We apologise for any inconvenience caused and thank our partners for their patience while this issue was resolved.

We have an open investigation looking into the Sky testing. A fault has been raised to investigate this issue. We will update further on Monday at 10:00

Sky testing is functional again in the portal allowing for testing and fault reporting. Apologies for any impact caused while the testing was unavailable.

Good Morning, We're aware that Cloud Market is currently experiencing latency issues, which may be impacting performance and response times. Our Platform Support Team is actively investigating the issue. We will provide a further update as soon as we have more information. We apologise for any inconvenience caused and appreciate your patience while this is being reviewed.

Good Afternoon, We are continuing to experience latency issues within Cloud Market, which may impact platform performance and response times for some users. Our technical teams remain actively engaged in the investigation and are working to identify the root cause. At this stage, the issue remains ongoing, and we do not yet have a confirmed resolution or estimated time for restoration. We appreciate this disruption may be affecting your operations and would like to reassure you that resolving the issue remains our highest priority. Further updates will be provided as soon as additional information becomes available. We apologise for the inconvenience caused and thank you for your continued patience and understanding.

End of Day Service Update – Cloud Market Latency Issues Good Evening, We continue to investigate the ongoing latency issues affecting Cloud Market, which may be impacting platform performance and response times for some users. Throughout today, our technical teams have remained fully engaged in both investigative and recovery activities. Several actions have been completed to help isolate the source of the issue and restore normal service; however, these efforts have not yet resolved the underlying problem, and customer impact remains unchanged. Investigation and remediation work will continue throughout this evening, with technical resources actively focused on identifying the root cause and implementing a resolution as quickly as possible. We appreciate the impact this issue may be having on your operations and would like to reassure customers that restoring full service remains our highest priority. The next scheduled update will be provided by 09:00 tomorrow morning, or sooner should there be any significant developments. We apologise for the inconvenience caused and thank you for your continued patience and understanding.

Good Evening, We are pleased to confirm that the root cause of the Cloud Market latency issue has now been identified and a fix has been successfully implemented. Following the application of the corrective measures, platform performance has stabilised and services are currently operating as expected. While this is a positive development, our technical teams will continue to closely monitor the platform throughout tomorrow to ensure service stability is maintained and to promptly address any recurrence of symptoms. At this time, we are not aware of any ongoing customer impact. Should there be any significant changes, further communications will be issued accordingly. We apologise for the disruption experienced and would like to thank customers for their patience and understanding while we investigated and resolved this issue.

Good Afternoon, All systems are now working as expected and we are continuing to monitor this. Apologies for any inconvenience caused during this time.

Sky testing on Cloud Market is currently down preventing automated faults from being progressed. This prevents faults being raised by the API process and will need to be raised by the helpdesk manually so may cause some delays. Further updates will be provided by 12:00.

Sky have identified an incident that could be the cause of the testing failures. This is currently being investigated by Sky. We will provide further updates in the next 1-2 hours.

Sky testing is currently working again and testing has passed ok. We will continue to monitor and await further updates from Sky on the cause and fix implemented.

Sky's 3rd party ingress service had a failure following deployment of a new certificate to their production environment. This affected both Direct & Wholesale Sales and Service Journeys Sky Technology have rolled this back, which restored the service. A new certificate will be obtained and scheduled for future deployment prior to expiry.