Is Giacom Connectivity down?

We are aware of an issue currently affecting Cloud Market, where users are unable to view services. This issue has been identified and logged with our Platform Support team, who are actively investigating this. We are working closely with them to restore normal functionality as quickly as possible. We apologise for any inconvenience caused and will provide further updates as soon as more information becomes available.

An issue has been identified and is with the platform's team, who are working on a fix. We will update again within 1 - 2 hours. Apologies for any inconvenience caused.

This is still being investigated by the platform team as a P1 incident. We will update further in 1-2 hours.

The investigation is now focused on the network and platform components supporting the Radius service. Technical teams are actively investigating and working on the issue. We will provide the latest update in 1-2 hours.

A potential issue is under investigation for system incompatibility. This continues to be worked on as a priority. Apologies for any inconvenience this is continuing to cause. We will update again within 1-2 hours.

Service has been restored, and errors are no longer being reported. The status of this incident has been changed to monitoring while the root cause is investigated. Further updates will follow within 5 working days.

The root cause investigation is still ongoing under a problem management process. Further updates will be provided in 5 working days.

Following investigation, the service was found to have self-restored without any intervention from Network teams. A full review of the Radius platform, supporting infrastructure, Linux environment, and core network did not identify any faults or service-impacting issues during the period in question. Analysis of the available data indicates that the error originated within the server-side application processing layer rather than from the format or content of the submitted request. At the time of reporting, a definitive root cause has not been identified. The service recovered before a fault condition could be isolated, and the available diagnostic information did not provide sufficient evidence to conclusively determine why the outage occurred. We apologise for any inconvenience caused and will continue to monitor the service as part of our ongoing investigations.

We have identified a drop in City Fibre broadband services countrywide as of 14.20. Some services have been restored following reboots of the ONT however, some services remain offline. We have contacted CF and are awaiting further confirmation of the outage. Further updates to be provided within 1 - 2 hours.

We have seen services restored; we will continue to monitor the incident. If customers report any further drops, please contact support to investigate further.

Monitoring has alerted us to a large number of CityFibre circuits in the Bristol area currently being down. We are investigating this as a potential wider outage and will provide further updates as soon as more information becomes available.

Hi, Below is the latest update from supplier: " We are aware of an outage in Bristol affecting CityFibre customers since ~17:30 this afternoon. This looks due to the loss of one of our core routers in the area. Our NOC team are already aware and investigating. An engineer task has also been raised for an engineer to attend our POP site in Bristol for investigation on the equipment we believe is down. We are awaiting the ETA to site for this engineer " We will review and update you again in the next 2 hours. Kind regards Qudus

The suppliers have advised that the engineer ETA is 20:30, we will advise once we have more info.

We have seen all circuits impacted be restored, we are currently awaiting an update or confirmation from the suppliers that the outage has been resolved.

The suppliers have confirmed the outage has resolved, we are currently querying what was done to restore services.

Dear Partner, Giacom monitoring has detected over 90 circuits offline. Initial investigations indicate that the affected services are provisioned through Vodafone and all terminate on the same aggregation router in LD6. The issue appears to be impacting multiple services, and we are currently working with our Network Team (CNO) to establish the scope and identify the root cause. Current Status: - Over 90 circuits identified as offline - All affected services appear to be Vodafone-provided - Common point identified as an aggregation router in LD6 - CNO have commenced initial investigations We will provide a further update within the next 2 hours or sooner should additional information become available.

Dear Partner, The CNO team has now raised a case with Vodafone and requested further investigation into the affected bearer. Investigations remain ongoing to establish the root cause and assess the full scope of the impact. We are working closely with CNO and will provide further updates as soon as additional information becomes available. Further updates will be provided within the next 2 hours.

Dear Partner, Current updates from the Network Team: · An issue has been identified with Vodafone bearer · Wavenet Technical Lead has advised Vodafone have been engaged to investigate · At this stage, no available workarounds are known to alleviate customer impact Further updates in 2hrs

Dear Partner, Latest updates from the Network Team: Wavenet Technical Lead has confirmed  Vodafone identified a drop in signal levels between network components. Next actions are for a Vodafone field engineer to attend the site to physically inspect and verify the connectivity between key network components. Wavenet Technical Lead remains in contact with Vodafone for regular updates and we awaiting the outcome of the site visit Further updates in 2hrs

Dear Partner, Latest updates from the Network Team: • Vodafone have confirmed the arrival of field engineer at the site, and they are completing their initial investigation regarding the failed transmission circuit. • Next actions are for a Vodafone field engineer to provide an update and plan of action once their initial investigation is completed. • Wavenet remain in contact with Vodafone for regular updates Further updates to be provided as soon as new information becomes available in the next 2hrs

Latest Update: • Vodafone have confirmed that the field engineer has been working remotely with Vodafone Transmission engineers to restore the failed transmission circuit. • Vodafone's MIM team remains fully engaged with Vodafone Transmission and field engineering teams, closely monitoring progress through to completion. • Wavenet remain in contact with Vodafone for regular updates Next update 1hr

Latest update: We have seen all circuit return online as of 18:38pm. However Vodafone have not updated us yet. We would advise you to consider your circuits at risk until we get final notification from Vodafone that everything has been resolved. Next update 1hr.

Latest update from Vodafone: • Vodafone have confirmed that the field engineer has been working remotely with Vodafone Transmission engineers to restore the failed transmission circuit. • Vodafone's MIM team remains fully engaged with Vodafone Transmission and field engineering teams, closely monitoring progress through to completion. • Wavenet remain in contact with Vodafone for regular updates The circuit has regained connectivity - Awaiting further updates from Vodafone. Next update 1hr

Connections are all restored. We are monitoring for stability and feedback from supplier. Next update 1 hour

Hi Supplier has confirmed resolution: "A Vodafone field engineer attended the network site in Slough and replaced the faulty card. Full service has now been confirmed as restored. Apologies for the inconvenience." Giacom will continue to monitor. This incident will now be closed but if you would like to request an RFO please contact Ethernet Faults Desk and quote fault ref: 23281644. Thanks for your patience

We want to make you aware of an ongoing supplier incident currently affecting BT systems. BT are experiencing a Priority 1 (P1) network outage, which is impacting multiple systems and applications. As a result, this is affecting our services and the tools available within Cloud Market. There may be delays to KBD (Knowledge-Based Diagnostics) running or failing. This may also cause slower response times or intermittent disruptions. BT have also confirmed that some of their internal communication channels are impacted, meaning updates are being provided manually, which may limit the frequency of status updates. We are actively monitoring the situation and will keep you informed as soon as further updates become available.

Hello, We are pleased to confirm issues affecting multiple applications has now been resolved. Thank you for your patience and we apologise for any inconvenience this may have caused.