Giacom Connectivity incident
Vodafone - Ethernet Leased Lines Incident
Giacom Connectivity experienced a major incident on June 24, 2026, lasting 9h 59m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 24, 2026, 11:30 AM UTC
Dear Partner, Giacom monitoring has detected over 90 circuits offline. Initial investigations indicate that the affected services are provisioned through Vodafone and all terminate on the same aggregation router in LD6. The issue appears to be impacting multiple services, and we are currently working with our Network Team (CNO) to establish the scope and identify the root cause. Current Status: - Over 90 circuits identified as offline - All affected services appear to be Vodafone-provided - Common point identified as an aggregation router in LD6 - CNO have commenced initial investigations We will provide a further update within the next 2 hours or sooner should additional information become available.
- investigating Jun 24, 2026, 12:11 PM UTC
Dear Partner, The CNO team has now raised a case with Vodafone and requested further investigation into the affected bearer. Investigations remain ongoing to establish the root cause and assess the full scope of the impact. We are working closely with CNO and will provide further updates as soon as additional information becomes available. Further updates will be provided within the next 2 hours.
- investigating Jun 24, 2026, 01:03 PM UTC
Dear Partner, Current updates from the Network Team: · An issue has been identified with Vodafone bearer · Wavenet Technical Lead has advised Vodafone have been engaged to investigate · At this stage, no available workarounds are known to alleviate customer impact Further updates in 2hrs
- investigating Jun 24, 2026, 02:17 PM UTC
Dear Partner, Latest updates from the Network Team: Wavenet Technical Lead has confirmed Vodafone identified a drop in signal levels between network components. Next actions are for a Vodafone field engineer to attend the site to physically inspect and verify the connectivity between key network components. Wavenet Technical Lead remains in contact with Vodafone for regular updates and we awaiting the outcome of the site visit Further updates in 2hrs
- investigating Jun 24, 2026, 04:23 PM UTC
Dear Partner, Latest updates from the Network Team: • Vodafone have confirmed the arrival of field engineer at the site, and they are completing their initial investigation regarding the failed transmission circuit. • Next actions are for a Vodafone field engineer to provide an update and plan of action once their initial investigation is completed. • Wavenet remain in contact with Vodafone for regular updates Further updates to be provided as soon as new information becomes available in the next 2hrs
- identified Jun 24, 2026, 06:05 PM UTC
Latest Update: • Vodafone have confirmed that the field engineer has been working remotely with Vodafone Transmission engineers to restore the failed transmission circuit. • Vodafone's MIM team remains fully engaged with Vodafone Transmission and field engineering teams, closely monitoring progress through to completion. • Wavenet remain in contact with Vodafone for regular updates Next update 1hr
- identified Jun 24, 2026, 06:07 PM UTC
Latest update: We have seen all circuit return online as of 18:38pm. However Vodafone have not updated us yet. We would advise you to consider your circuits at risk until we get final notification from Vodafone that everything has been resolved. Next update 1hr.
- identified Jun 24, 2026, 06:30 PM UTC
Latest update from Vodafone: • Vodafone have confirmed that the field engineer has been working remotely with Vodafone Transmission engineers to restore the failed transmission circuit. • Vodafone's MIM team remains fully engaged with Vodafone Transmission and field engineering teams, closely monitoring progress through to completion. • Wavenet remain in contact with Vodafone for regular updates The circuit has regained connectivity - Awaiting further updates from Vodafone. Next update 1hr
- monitoring Jun 24, 2026, 07:46 PM UTC
Connections are all restored. We are monitoring for stability and feedback from supplier. Next update 1 hour
- resolved Jun 24, 2026, 09:32 PM UTC
Hi Supplier has confirmed resolution: "A Vodafone field engineer attended the network site in Slough and replaced the faulty card. Full service has now been confirmed as restored. Apologies for the inconvenience." Giacom will continue to monitor. This incident will now be closed but if you would like to request an RFO please contact Ethernet Faults Desk and quote fault ref: 23281644. Thanks for your patience