Giacom Connectivity incident
Notification of Planned Work
Resolved after 22 hours, on September 29, 2026.
Dear partner, Please see below a notification for planned engineering works by Virgin media business: Planned Work Start (Local UK): 29/09/2026 22:00 Planned Work End (Local UK): 30/09/2026 08:00 Impact: There will be an impact to your services as outlined below. The impact will take place at some point during the timeframe stated above whilst we complete the maintenance work. The at risk period should last for up to 8 x hours; however an 12 x hour timeframe has been given in the event of any unforeseen circumstances required and to allow for some pre-work.. The at risk period will start at midnight. Whilst we are not expecting any outages there is a risk of disturbance to cables due to age of one of the joints but it is not condemned I understand, and a small risk of accidental disturbance of other neighbouring fibres within the other joints when carrying out the routine build work. This planned work is to do some urgent build-provision of diversity on allocated spare fibre in the Southall and Brentford regions at 7x workpoints over 2x nights.This notification is for night 2.. Number of circuits affected are 388. Due to the number of services potentially impacted by this planned work it may not always be possible for us to confirm whether individual circuits or services are specifically impacted. To help you assess any potential risk to your customers, we recommend reviewing the information provided and considering whether any end-user communications may be appropriate during the maintenance window. Wherever possible, we will include additional details such as geographical locations, service identifiers, or other relevant information to support your assessment. However, some engineering activities are carried out at a national level and cannot be narrowed down to specific regions or services. We will always share all information made available to us by the carrier at the time of notification and will provide any further updates should additional details become available. If you have any concerns regarding a particular service, please do not hesitate to contact our team and we will be happy to assist where possible.
Update timeline
- monitoring Sep 29, 2026, 09:00 PM UTC
Dear partner, Please see below a notification for planned engineering works by Virgin media business: Planned Work Start (Local UK): 29/09/2026 22:00 Planned Work End (Local UK): 30/09/2026 08:00 Impact: There will be an impact to your services as outlined below. The impact will take place at some point during the timeframe stated above whilst we complete the maintenance work. The at risk period should last for up to 8 x hours; however an 12 x hour timeframe has been given in the event of any unforeseen circumstances required and to allow for some pre-work.. The at risk period will start at midnight. Whilst we are not expecting any outages there is a risk of disturbance to cables due to age of one of the joints but it is not condemned I understand, and a small risk of accidental disturbance of other neighbouring fibres within the other joints when carrying out the routine build work. This planned work is to do some urgent build-provision of diversity on allocated spare fibre in the Southall and Brentford regions at 7x workpoints over 2x nights.This notification is for night 2.. Number of circuits affected are 388. Due to the number of services potentially impacted by this planned work it may not always be possible for us to confirm whether individual circuits or services are specifically impacted. To help you assess any potential risk to your customers, we recommend reviewing the information provided and considering whether any end-user communications may be appropriate during the maintenance window. Wherever possible, we will include additional details such as geographical locations, service identifiers, or other relevant information to support your assessment. However, some engineering activities are carried out at a national level and cannot be narrowed down to specific regions or services. We will always share all information made available to us by the carrier at the time of notification and will provide any further updates should additional details become available. If you have any concerns regarding a particular service, please do not hesitate to contact our team and we will be happy to assist where possible.
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