Giacom Connectivity incident

BB Completed Oprenreach orders not sending KCI3 completion message.

Minor

Resolved after 7 days 9 hours, on August 14, 2026.

identified Aug 14, 2026, 01:00 PM UTC

We have identified some Openreach orders not sending KCI3 completion message. A fix is taking place and you should start to see impacted orders updating throughout the day.

Started: Aug 14, 2026, 01:00 PM UTC
Resolved: Aug 21, 2026, 10:59 PM UTC
Duration: 7d 9h
Detected by Pingoru: Aug 14, 2026, 01:00 PM UTC

Update timeline

identified Aug 14, 2026, 01:00 PM UTC

We have identified some Openreach orders not sending KCI3 completion message. A fix is taking place and you should start to see impacted orders updating throughout the day.
resolved Aug 24, 2026, 08:53 AM UTC

Incident resolved all orders reflecting correct status

Your product runs on more than Giacom Connectivity

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.