Giacom Connectivity incident
Sky testing outage
Resolved after 22 hours 55 minutes, on October 5, 2026.
Sky's 3rd party ingress service had a failure following deployment of a new certificate to their production environment. This affected both Direct & Wholesale Sales and Service Journeys Sky Technology have rolled this back, which restored the service. A new certificate will be obtained and scheduled for future deployment prior to expiry.
Update timeline
- investigating Oct 05, 2026, 08:49 AM UTC
Sky testing on Cloud Market is currently down preventing automated faults from being progressed. This prevents faults being raised by the API process and will need to be raised by the helpdesk manually so may cause some delays. Further updates will be provided by 12:00.
- investigating Oct 05, 2026, 11:03 AM UTC
Sky have identified an incident that could be the cause of the testing failures. This is currently being investigated by Sky. We will provide further updates in the next 1-2 hours.
- monitoring Oct 05, 2026, 11:39 AM UTC
Sky testing is currently working again and testing has passed ok. We will continue to monitor and await further updates from Sky on the cause and fix implemented.
- resolved Oct 06, 2026, 07:45 AM UTC
Sky's 3rd party ingress service had a failure following deployment of a new certificate to their production environment. This affected both Direct & Wholesale Sales and Service Journeys Sky Technology have rolled this back, which restored the service. A new certificate will be obtained and scheduled for future deployment prior to expiry.
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