Giacom Connectivity incident

BT Application Issue

Major Resolved

Giacom Connectivity experienced a major incident on June 24, 2026, lasting 5d 9h. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2026, 08:37 AM UTC
Resolved
Jun 29, 2026, 05:41 PM UTC
Duration
5d 9h
Detected by Pingoru
Jun 24, 2026, 08:37 AM UTC

Update timeline

  1. investigating Jun 24, 2026, 08:37 AM UTC

    Good Morning, We are aware of an issue affecting BT Applications today. This is impacting order placement and availability checks. BT have flagged this incident as a priority and will continue to provide update. We will continue to keep you updated.

  2. investigating Jun 24, 2026, 01:29 PM UTC

    Good afternoon, The BT application issue is still being impacted by a major outage, this is being dealt with as a P1 and we should have a further update by 4PM this afternoon. We will continue to keep you updated

  3. investigating Jun 25, 2026, 12:18 AM UTC

    Hi The BT application issue is still ongoing and BT are working to resolve. We will update again in the morning unless we have a substantial update overnight. Apologies for the inconvenience.

  4. resolved Jun 29, 2026, 05:41 PM UTC

    Good afternoon, All BT Applications are now working again as expected. Thank you for your patience while awaited a resolution from BT.