Giacom Connectivity incident

BT system issue

Minor Resolved

Giacom Connectivity experienced a minor incident on June 24, 2026, lasting 2d 1h. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2026, 08:51 AM UTC
Resolved
Jun 26, 2026, 10:16 AM UTC
Duration
2d 1h
Detected by Pingoru
Jun 24, 2026, 08:51 AM UTC

Update timeline

  1. identified Jun 24, 2026, 08:51 AM UTC

    We want to make you aware of an ongoing supplier incident currently affecting BT systems. BT are experiencing a Priority 1 (P1) network outage, which is impacting multiple systems and applications. As a result, this is affecting our services and the tools available within Cloud Market. There may be delays to KBD (Knowledge-Based Diagnostics) running or failing. This may also cause slower response times or intermittent disruptions. BT have also confirmed that some of their internal communication channels are impacted, meaning updates are being provided manually, which may limit the frequency of status updates. We are actively monitoring the situation and will keep you informed as soon as further updates become available.

  2. resolved Jun 26, 2026, 10:15 AM UTC

    Hello, We are pleased to confirm issues affecting multiple applications has now been resolved. Thank you for your patience and we apologise for any inconvenience this may have caused.