Giacom Connectivity incident

Cloud Market and Giacom backend systems intermittent degradation of performance

Minor Resolved

Giacom Connectivity experienced a minor incident on August 27, 2026, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2026, 10:29 AM UTC
Resolved
Aug 28, 2026, 02:02 PM UTC
Duration
1d 3h
Detected by Pingoru
Aug 27, 2026, 10:29 AM UTC

Update timeline

  1. investigating Aug 27, 2026, 10:29 AM UTC

    Both Cloud Market and Giacom backend systems went down at around 11:15 AM this morning, this looks to have been resolved but you may experience intermittent degradation of performance. We are monitoring the situation and will provide a further update by 1 PM this afternoon

  2. investigating Aug 27, 2026, 12:11 PM UTC

    We are still seeing intermittent degradation of performance for Cloud Market and our Platform Team are continuing to work on this. We will update you again by 3 PM this afternoon.

  3. investigating Aug 27, 2026, 02:13 PM UTC

    We are still seeing intermittent degradation of performance for Cloud Market and our Platform Team are continuing to work on this. We will update you again by 9 AM tomorrow morning

  4. resolved Aug 28, 2026, 02:02 PM UTC

    The degradation issue has been resolved