Giacom Connectivity incident

Cloud Market and Giacom backend systems intermittent degradation of performance

Minor

Resolved after 1 day 3 hours, on August 27, 2026.

investigating Aug 27, 2026, 02:13 PM UTC

We are still seeing intermittent degradation of performance for Cloud Market and our Platform Team are continuing to work on this. We will update you again by 9 AM tomorrow morning

Started: Aug 27, 2026, 10:29 AM UTC
Resolved: Aug 28, 2026, 02:02 PM UTC
Duration: 1d 3h
Detected by Pingoru: Aug 27, 2026, 10:29 AM UTC

Update timeline

investigating Aug 27, 2026, 10:29 AM UTC

Both Cloud Market and Giacom backend systems went down at around 11:15 AM this morning, this looks to have been resolved but you may experience intermittent degradation of performance. We are monitoring the situation and will provide a further update by 1 PM this afternoon
investigating Aug 27, 2026, 12:11 PM UTC

We are still seeing intermittent degradation of performance for Cloud Market and our Platform Team are continuing to work on this. We will update you again by 3 PM this afternoon.
investigating Aug 27, 2026, 02:13 PM UTC

We are still seeing intermittent degradation of performance for Cloud Market and our Platform Team are continuing to work on this. We will update you again by 9 AM tomorrow morning
resolved Aug 28, 2026, 02:02 PM UTC

The degradation issue has been resolved

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