Cloud Market Latency Issues

Update timeline

1. investigating Oct 05, 2026, 10:21 AM UTC

   Good Morning, We're aware that Cloud Market is currently experiencing latency issues, which may be impacting performance and response times. Our Platform Support Team is actively investigating the issue. We will provide a further update as soon as we have more information. We apologise for any inconvenience caused and appreciate your patience while this is being reviewed.

2. investigating Oct 05, 2026, 02:56 PM UTC

   Good Afternoon, We are continuing to experience latency issues within Cloud Market, which may impact platform performance and response times for some users. Our technical teams remain actively engaged in the investigation and are working to identify the root cause. At this stage, the issue remains ongoing, and we do not yet have a confirmed resolution or estimated time for restoration. We appreciate this disruption may be affecting your operations and would like to reassure you that resolving the issue remains our highest priority. Further updates will be provided as soon as additional information becomes available. We apologise for the inconvenience caused and thank you for your continued patience and understanding.

3. investigating Oct 05, 2026, 03:58 PM UTC

   End of Day Service Update – Cloud Market Latency Issues Good Evening, We continue to investigate the ongoing latency issues affecting Cloud Market, which may be impacting platform performance and response times for some users. Throughout today, our technical teams have remained fully engaged in both investigative and recovery activities. Several actions have been completed to help isolate the source of the issue and restore normal service; however, these efforts have not yet resolved the underlying problem, and customer impact remains unchanged. Investigation and remediation work will continue throughout this evening, with technical resources actively focused on identifying the root cause and implementing a resolution as quickly as possible. We appreciate the impact this issue may be having on your operations and would like to reassure customers that restoring full service remains our highest priority. The next scheduled update will be provided by 09:00 tomorrow morning, or sooner should there be any significant developments. We apologise for the inconvenience caused and thank you for your continued patience and understanding.

4. investigating Oct 05, 2026, 07:36 PM UTC

   Good Evening, We are pleased to confirm that the root cause of the Cloud Market latency issue has now been identified and a fix has been successfully implemented. Following the application of the corrective measures, platform performance has stabilised and services are currently operating as expected. While this is a positive development, our technical teams will continue to closely monitor the platform throughout tomorrow to ensure service stability is maintained and to promptly address any recurrence of symptoms. At this time, we are not aware of any ongoing customer impact. Should there be any significant changes, further communications will be issued accordingly. We apologise for the disruption experienced and would like to thank customers for their patience and understanding while we investigated and resolved this issue.

5. identified Oct 05, 2026, 07:38 PM UTC

6. monitoring Oct 06, 2026, 11:47 AM UTC

   Good Afternoon, All systems are now working as expected and we are continuing to monitor this. Apologies for any inconvenience caused during this time.

7. resolved Oct 09, 2026, 08:04 AM UTC