Exact Outage History
Exact degraded · 5 active incidents · 1 long-running issue View live status →Pingoru has recorded 314 incidents for Exact: 314 in the last 12 months and 141 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 53 | 720 of 720 (100%) |
| May 2026 | 32 | 744 of 744 (100%) |
| June 2026 | 36 | 720 of 720 (100%) |
| July 2026 | 43 | 744 of 744 (100%) |
| August 2026 | 28 | 744 of 744 (100%) |
| September 2026 | 56 | 718 of 720 (100%) |
| October 2026 | 52 | 581 of 581 (100%) |
Incidents, newest first
Minor October 8, 2026 Exact Gripp - Error when opening PDF preview (NL) 3h 26m Exact Gripp
Started Oct 08, 2026, 02:33 PM UTC· resolved Oct 08, 2026, 05:59 PM UTC
- investigating Oct 08, 2026, 02:33 PM UTC
You may experience an error when previewing or sending a PDF file. We are currently investigating this issue and will update this page as soon as more information is available. Our apologies for the inconvenience.
- resolved Oct 08, 2026, 05:59 PM UTC
The issue has been resolved. During this incident, documents were not sent and will need to be resent. Our apologies for the inconvenience.
Minor October 8, 2026 Exact Online Fiscaal - Tax returns stuck on status 'Verzonden' (NL) 3d 16h Exact Online Fiscaal
Started Oct 08, 2026, 02:33 PM UTC· resolved Oct 12, 2026, 07:10 AM UTC
- investigating Oct 08, 2026, 02:33 PM UTC
You may experience that tax returns submitted to the Tax Authorities remain stuck on the status 'Verzonden' and no response message has yet been provided. This seems related to a previous issue where your PKI certificate was disabled while still valid. We are investigating the issues and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- monitoring Oct 09, 2026, 07:06 AM UTC
We have implemented a fix, and returns are currently being submitted successfully. Due to a backlog in the queue, it may take some time before your return is submitted. We are monitoring the processing of the queue.
- resolved Oct 12, 2026, 07:10 AM UTC
The issue has been resolved and the queue has been processed. The returns have been successfully sent. Our apologies for the inconvenience.
Minor October 8, 2026 Exact Online Fiscaal - Collaboration module is not available (NL) 2h Exact Online Fiscaal
Started Oct 08, 2026, 10:37 AM UTC· resolved Oct 08, 2026, 12:37 PM UTC
- investigating Oct 08, 2026, 10:37 AM UTC
You may experience that the Collaboration module does not load and only a white page is shown. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Oct 08, 2026, 12:37 PM UTC
This issue has been resolved. Our apologies for the inconvenience.
Minor October 8, 2026 Exact Online - Delay in bank statements from Rabo Boekhoudkoppeling (NL) 13d 4h Exact Online Premium
Started Oct 08, 2026, 09:46 AM UTC· resolved Oct 21, 2026, 01:49 PM UTC
- investigating Oct 08, 2026, 09:46 AM UTC
You may experience that bank statements delivered by the Rabo Boekhoudkoppeling are imported later during the day than usual. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Oct 15, 2026, 08:06 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 21, 2026, 01:49 PM UTC
The issue has been resolved. Statements via the Rabo BoekhoudKoppeling are imported earlier in the day again. Please note that the exact import time may still vary from day to day. Our apologies for the inconvenience.
Minor October 7, 2026 Exact Weclapp - Unreachable by phone (DE) 15d 5h Weclapp
Started Oct 07, 2026, 10:15 AM UTC· resolved Oct 22, 2026, 03:29 PM UTC
- investigating Oct 07, 2026, 10:15 AM UTC
We are currently experiencing difficulties with our phone system and are therefore not reachable. You can temporary reach us at +496950604443. We are currently investigating this issue. Our apologies for this inconvenience.
- identified Oct 15, 2026, 08:41 AM UTC
The issue has been identified and a fix is being implemented.
Minor October 7, 2026 Exact Online - Column width cannot be adjusted (Global) 5d 1h Exact Online
Started Oct 07, 2026, 09:07 AM UTC· resolved Oct 12, 2026, 10:49 AM UTC
- investigating Oct 07, 2026, 09:07 AM UTC
When using overviews such as the G/L transactions you may encounter that columns are smaller than they previously were. This results in larger rows and being able to see less rows on your screen. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Oct 07, 2026, 11:59 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 12, 2026, 07:28 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 12, 2026, 10:49 AM UTC
The issue has been resolved. All column widths have been reset to default. Our apologies for the inconvenience.
Minor October 7, 2026 Exact Online - Unable to complete CDD company screening (NL) 53m Exact Online, Exact Online Premium
Started Oct 07, 2026, 08:22 AM UTC· resolved Oct 07, 2026, 09:16 AM UTC
- investigating Oct 07, 2026, 08:22 AM UTC
You may encounter a "Service Unavailable" error when verifying your identity during the CDD company screening. As a result, you are unable to complete the company screening. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Oct 07, 2026, 09:16 AM UTC
The issue has been resolved. You are now able to complete the CDD company screening again. Our apologies for the inconvenience.
Major October 7, 2026 Exact Online Werkprogramma - Error when opening a Werkprogramma (NL) 2h 49m Exact Online Jaarrekening
Started Oct 07, 2026, 06:33 AM UTC· resolved Oct 07, 2026, 09:22 AM UTC
- investigating Oct 07, 2026, 06:33 AM UTC
You may receive an error stating that the site can't be reached at 'local.werkprogrammagemak.nl.' when opening a Werkprogramma. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- investigating Oct 07, 2026, 07:11 AM UTC
As a workaround you can manually change the url in order to access the Werkprogramma. Currently you are redirected to the following url: "https://local.werkprogrammagemak.nl:4201/xxx" If you change 'local' to your app environment i.e. app, app2 or app3 depending on the app environment you are on and remove ':4201' from the url, you can access the Werkprogramma. The text in the url after ':4201' should not be changed. As an example you will need to change the url to: "https://app.werkprogrammagemak.nl/xxx" "https://app2.werkprogrammagemak.nl/xxx" "https://app3.werkprogrammagemak.nl/xxx" You can recognize on which environment you are based on the url when logged in before accessing Werkprogramma.
- resolved Oct 07, 2026, 09:22 AM UTC
This issue has been resolved. Our apologies for the inconvenience.
Minor October 6, 2026 Exact Online Fiscaal - PKI certificate is disabled and VIA data is not retrieved (NL) 1d Exact Online Fiscaal
Started Oct 06, 2026, 02:32 PM UTC· resolved Oct 07, 2026, 03:26 PM UTC
- investigating Oct 06, 2026, 02:32 PM UTC
You may encounter that your PKI certificate is disabled with the message: "Je PKI-certificaat is uitgeschakeld doordate deze niet gelding lijkt te zijn. Je certificaat verloopt op dd-mm-yyyy" while the mentioned date lies in the future. Due to this the VIA data is not retrieved in Exact Online Fiscaal. In some cases re-activating the PKI certificate solves the issue and VIA data is retrieved again, however this not seem to work in all scenarios. You can re-activate the PKI certificate by clicking on 'Heractiveren' by navigating to [Uw account > Instellingen > Certificaten beheren]. We are investigating the issues and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- investigating Oct 07, 2026, 12:39 PM UTC
This issue may also impact tax returns that are submitted. As a result, submitted tax returns may remain in the logbook with the status "Sent" and may not be processed further. We are continuing to investigate the issues and will update this page as soon as more information becomes available.
- resolved Oct 07, 2026, 03:26 PM UTC
This issue has been resolved. To proceed, please reactivate your PKI certificate. The declarations that remained stuck with a status "sent" are being submitted. If this is not possible, they will be rejected, and you can resubmit the declaration. Our apologies for the inconvenience.
Minor October 6, 2026 Exact Online Fiscaal – The button "Aangifte betalen" does not respond on the collaboration portal (NL) 20h 37m Exact Online Fiscaal
Started Oct 06, 2026, 02:14 PM UTC· resolved Oct 07, 2026, 10:52 AM UTC
- investigating Oct 06, 2026, 02:14 PM UTC
You may experience that the button “Aangifte betalen” does not respond when you or a client are trying to pay a tax return via the collaboration portal. We are investigating the issue. As soon as more information becomes available, we will update this page. Our apologies for the inconvenience.
- resolved Oct 07, 2026, 10:52 AM UTC
This issue has been resolved. Our apologies for the inconvenience.
Minor October 6, 2026 Exact Cloud Services - Unable to reset password via the Password Reset Portal (Global) 2d 1h Exact Cloud Services
Started Oct 06, 2026, 10:10 AM UTC· resolved Oct 08, 2026, 11:53 AM UTC
- investigating Oct 06, 2026, 10:10 AM UTC
You may experience issues when using the ECS password reset and change portal. This can give an error when trying to reset a password. We are investigating this issue. We apologize for the inconvenience caused.
- resolved Oct 08, 2026, 11:53 AM UTC
This issue has been resolved. Our apologies for the inconvenience.
Major October 6, 2026 Exact Online Fiscaal & Jaarrekening - Multiple issues in App2 environment (NL) 4h 36m Exact Online Fiscaal, Exact Online Jaarrekening
Started Oct 06, 2026, 07:18 AM UTC· resolved Oct 06, 2026, 11:55 AM UTC
- investigating Oct 06, 2026, 07:18 AM UTC
You may encounter several issues in Exact Online Fiscaal if your tenant is on the app2 environment, including but not limited to: -Opening or creating a return -Making changes in a return You can recognize whether you are on the App2 environment by the URL https://app2.fiscaalgemak.nl when you are logged in. We are investigating the issues and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Oct 06, 2026, 09:29 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 06, 2026, 10:18 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 06, 2026, 11:55 AM UTC
This issue has been resolved. Our apologies for the inconvenience.
Minor October 5, 2026 Exact Multivers Online & Boekhoud Gemak - Digipoort certificate has expired (NL) 1d Exact Boekhoud Gemak, Exact Multivers
Started Oct 05, 2026, 02:36 PM UTC· resolved Oct 06, 2026, 02:45 PM UTC
- identified Oct 05, 2026, 02:36 PM UTC
You may receive an error message stating the certificate in Digipoort is expired when trying to send in your VAT and ICP statements from Exact Multivers and Boekhoud Gemak. We have identified the issue and are working on a solution. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
- resolved Oct 06, 2026, 02:45 PM UTC
The issues have been resolved. You are now able to send your VAT and ICP statements from Exact Multivers and Boekhoud Gemak again. Our apologies for the inconvenience.
Minor October 5, 2026 Exact Venice - Degraded performance (BE) 2h 19m Exact Venice
Started Oct 05, 2026, 10:18 AM UTC· resolved Oct 05, 2026, 12:37 PM UTC
- investigating Oct 05, 2026, 10:18 AM UTC
You may experience that modules are randomly closing and that login can be hindered. We are investigating these issues and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Oct 05, 2026, 12:37 PM UTC
A fix has been implemented and the issue is resolved. Our apologies for the inconvenience.
Major October 5, 2026 Exact Online Fiscaal en Jaarrekening - Declarations and annual reports sent to clients via the collaboration module remain stuck at the status "Voorbereiden voor verzending" (NL) 21h 58m Exact Online Fiscaal, Exact Online Jaarrekening
Started Oct 05, 2026, 09:35 AM UTC· resolved Oct 06, 2026, 07:34 AM UTC
- investigating Oct 05, 2026, 09:35 AM UTC
You may experience that declarations or annual reports that are sent to a client for review or approval remain stuck at the status “Voorbereiden voor verzending”. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Oct 06, 2026, 07:34 AM UTC
This issue has been resolved and declarations and annual reports using the collaboration module can be sent again. Declarations and annual reports that were stuck with the status 'Voorbereiden voor verzending' have been sent as well. Our apologies for the inconvenience
Minor October 5, 2026 Exact Online Bouw - Degraded performance through various menu paths (NL/BE) 1d 3h Exact Online Bouw
Started Oct 05, 2026, 08:02 AM UTC· resolved Oct 06, 2026, 11:17 AM UTC
- investigating Oct 05, 2026, 08:02 AM UTC
You may experience degraded performance through various menu paths. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Oct 05, 2026, 09:34 AM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 05, 2026, 01:41 PM UTC
Unplanned maintenance will take place for Exact Online Bouw on Monday, 5 October, between 20:00 CEST and 20:30 CEST. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
- monitoring Oct 05, 2026, 07:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 06, 2026, 11:17 AM UTC
This issue has been resolved and the performance of Exact Online Bouw is back to normal again. Our apologies for the inconvenience.
Major October 3, 2026 Exact Online Fiscaal - App2 is unavailable 52m Exact Online Fiscaal
Started Oct 03, 2026, 08:35 PM UTC· resolved Oct 03, 2026, 09:27 PM UTC
- investigating Oct 03, 2026, 08:35 PM UTC
You will receive a white page when you login to App2 in Exact Online Fiscaal. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Oct 03, 2026, 09:27 PM UTC
A fix has been implemented an App2 is available again. Our apologies for the inconvenience.
Minor October 2, 2026 All products - Support Agent unavailable (Global) 59m Exact AI Agents
Started Oct 02, 2026, 08:01 AM UTC· resolved Oct 02, 2026, 09:00 AM UTC
- investigating Oct 02, 2026, 08:01 AM UTC
You wil receive an error message "Something went wrong. Please try again later." when using the Support Agent. We are currently investigating this issue and will update this page as soon as more information becomes available. Our appologies for the inconvenience.
- resolved Oct 02, 2026, 09:00 AM UTC
A fix has been implemented and you can use the Support Agent again. Our apologies for the inconvenience.
Minor October 1, 2026 Exact Multivers Online / Exact Boekhoud Gemak - No transactions imported via Rabobank bank link (NL) 5d 22h Bank links / PSD2
Started Oct 01, 2026, 09:06 AM UTC· resolved Oct 07, 2026, 07:11 AM UTC
- investigating Oct 01, 2026, 09:06 AM UTC
You may experience that no bank transactions are imported via your Rabobank bank link, although the bank link is active. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- monitoring Oct 01, 2026, 11:40 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 07, 2026, 07:11 AM UTC
The issue has been resolved. To retrieve the missing bank transactions, you need to renew the Rabobank link. You will receive the transactions with the next import. Our apologies for the inconvenience.
- resolved Oct 07, 2026, 07:11 AM UTC
The issue has been resolved. To retrieve the missing bank transactions, you need to renew the Rabobank link. You will receive the transactions with the next import. Our apologies for the inconvenience.
Minor September 30, 2026 Exact Digipoort - Error message when trying to login to Digipoort or submit a VAT or ICP statement to Digipoort (NL) 5d 2h
Started Sep 30, 2026, 11:11 AM UTC· resolved Oct 05, 2026, 01:20 PM UTC
- investigating Sep 30, 2026, 11:11 AM UTC
You may receive an error stating that the combination of your username and password is incorrect or your account is inactive when trying to login to Digipoort. You may also encounter issues when trying to submit a VAT or ICP statement to Digipoort. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Oct 05, 2026, 01:20 PM UTC
The issue has been resolved. Our apologies for the inconvenience.
Minor September 30, 2026 Exact Venice - Remote session interrupted (BE) 2h 23m Exact Venice
Started Sep 30, 2026, 09:33 AM UTC· resolved Sep 30, 2026, 11:56 AM UTC
- investigating Sep 30, 2026, 09:33 AM UTC
You may encounter the message "De externe sessie moet vanwege een protocolfout (code 0x112f) worden beëindigd. Probeer of u opnieuw verbinding met de externe computer kunt maken." which will disconnect you from Venice. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Sep 30, 2026, 10:00 AM UTC
The issue has been identified.
- monitoring Sep 30, 2026, 10:39 AM UTC
A fix has been deployed. We are currently monitoring the situation.
- resolved Sep 30, 2026, 11:56 AM UTC
The issue has been fixed. Our apologies for the inconvenience.
Major September 30, 2026 Exact Proquro - Unable to login to Exact Proquro. 1h 7m Exact Proquro
Started Sep 30, 2026, 08:14 AM UTC· resolved Sep 30, 2026, 09:21 AM UTC
- investigating Sep 30, 2026, 08:14 AM UTC
When logging in to Exact Proquro you may receive a error "504 Gateway time-out" error code. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Sep 30, 2026, 09:21 AM UTC
This incident is resolved.
Minor September 29, 2026 Exact Online Premium - Message 'Waiting' while performing various tasks (BE) 51m Exact Online Premium
Started Sep 29, 2026, 07:46 AM UTC· resolved Sep 29, 2026, 08:37 AM UTC
- investigating Sep 29, 2026, 07:46 AM UTC
You may encounter the message 'Waiting' while performing various tasks including but not limited to: Retrieving Codabox statements, Sending invoices and generating various overviews. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- monitoring Sep 29, 2026, 08:13 AM UTC
We have implemented a fix and we are monitoring the results.
- resolved Sep 29, 2026, 08:37 AM UTC
This issue has been resolved. Our apologies for the inconvenience.
Critical September 28, 2026 Exact Multivers Online / Exact Boekhoud Gemak - Login issues Multivers Online and Exact Boekhoud Gemak (NL) 6h 57m Exact Boekhoud Gemak, Exact Multivers
Started Sep 28, 2026, 06:56 AM UTC· resolved Sep 28, 2026, 01:53 PM UTC
- investigating Sep 28, 2026, 06:56 AM UTC
You may experience issues when logging in to Exact Multivers Online and Exact Boekhoud Gemak. In Exact Multivers Online a white screen will appear. In Exact Boekhoud Gemak an error message will show stating "License expired" or "Exception has been thrown by an invocation". We are investigating the issues and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- investigating Sep 28, 2026, 09:44 AM UTC
We are continuing to investigate this issue.
- resolved Sep 28, 2026, 01:53 PM UTC
This issue has been resolved. It's possible to login again. If the issue persists, please clear your browser's cookies and cache. Our apologies for the inconvenience.
Minor September 25, 2026 Exact Online - ING PSD2 payment files are rejected (NL) 29m Exact Online, Exact Online Premium, Bank links / PSD2
Started Sep 25, 2026, 09:02 AM UTC· resolved Sep 25, 2026, 09:32 AM UTC
- identified Sep 25, 2026, 09:02 AM UTC
You may notice that the generated payments files for ING via PSD2 are getting the status rejected. The issue has been identified and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Sep 25, 2026, 09:32 AM UTC
The issue has been resolved. Newly created payment files will be sent to the bank correctly. Please delete the rejected payment file and create a new one. Our apologies for the inconvenience.