Exact Outage History

The chat functionality for customers with the Securex integration is currently not available. . We are investigating this issue and we will update this page as soon as more information becomes available. If you have questions about Exact Officient, please contact your file owner at Securex directly. Our apologies for the inconvenience.

You may currently experience that payments via a ING 1.0 bank link are not visible in the ING banking environment. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may get the error message 'contract cannot be created because there is an active payroll contract' while creating a new contract for an existing employment in Exact Officient when Exact Officient is linked to Exact Online Payroll. We are investigating this issue and this page will be updated as soon as more information is available. Our apologies for the inconvenience.

You may experience that the request or activation of a mandate is rejected with an error message. The error message you may receive is: “Het verzoek voldoet niet aan de koppelvlakspecificaties en kan hierdoor niet door Digipoort worden verwerkt...”. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience that your VAT return is rejected by the Tax Authorities due to the validation error “The incoming message was signed with a token which was different from what used to encrypt the body. This was not expected”. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may receive the error "Sorry, something went wrong. An error has occurred on the server." when opening an Excel or Word file in SharePoint through either Werkprogramma or Samenwerken. This issue does not occur for PDF files. You can open the relevant documents through SharePoint as a workaround. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

When processing an invoice run in Exact Globe Next, which includes a debtor from the DACH-region, an incorrect XML can be embedded in the invoice PDF for any subsequent invoices. As a temporarily workaround, invoices to the DACH region (Germany, Austria or Switzerland) can be processed in a separate run, without invoices from other countries. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

In Exact Globe+ release 505 and 506 the message "Can't initialize: Report" can be shown when creating a Counts report. This report is created in the menu "Inventory, Warehouse management, Counts". We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience the error "Mandatory: Client group" when creating or editing a client in practice management. When you try to fill in the mandatory field you receive the error "The data you are requesting cannot be found or you do not have sufficient rights to perform this operation. Please contact your administrator to have the correct rights assigned.". This issue only occurs in Practice management when you have the CRM link between Practice management and Exact Online Jaarrekening/Fiscaal. As a workaround you can disable the following setting to be able to create and/or edit clients: Company settings > Tab Accountant > Exact Online Jaarrekening/Fiscaal > Disable 'Mandatory CRM fields'. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

When downloading E-Invoices in the menu "Finance, Entries, National e-Invoice System (KSeF), Incoming e-invoices" the error "Unable to cast object of type 'System.DBNull' to type 'System.String'" can appear. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may currently experience that you are unable to download your bank files in the menu [Financial > Bank & Cash > Payments > Bank files] for bank links with exchange type 'Automatic'. We are investigating this change in behaviour. Our apologies for the inconvenience.

When downloading E-Invoices in the menu "Finance, Entries, National e-Invoice System (KSeF), Incoming e-invoices" the error "Object reference not set to an instance of an object" can appear. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

For Exact Globe+ release 506SP7 it is not possible to manually assign a KSeF reference to an entry in the menu "Finance, Entries, National e-Invoice System (KSeF), Validate KSeF". We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience that the error message "Document - Property 'Type' of business component 'DocumentAttachment' is invalid" is shown when creatin an INTRASTAT Return. We're currently investigating the issue. Our apologies for the inconvenience.

You may experience that you are not able to login into the Hosted Desktop and/or Synergy. We are investigating the issue. We will update this page once more information becomes available. Our apologies for the inconvenience.

You may experience that completed transactions and transactions from previous years are shown when only filtering on To be completed transactions in the Statements | To be completed overview. Please refer to the status column to see if they are actually completed. We are currently investigating this issue. Our apologies for the inconvenience.

You may currently experience that the Document Viewer of the Support Agent (Exact AI Assistant) isn't displaying the requested information. We are currently investigating the issue. Our apologies for the inconvenience.

You may experience that messages to the Tax Authorities are rejected with an error message. The error message is: “The incoming message was signed with a token which was different from what used to encrypt the body. This was not expected”. This occurs when submitting income tax return, VAT return, Authorization and other messages. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

When using the preview button for a document an error is given. This includes but is not limited to: invoices, quotations and orders. We are investigating this issue. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.

You may experience performance issues while working in Exact Officient and pushing calendars to your payroll provider is not possible. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.