Exact incident

Exact Cloud Services – Hosted Desktop and/or Synergy unavailable (Global)

Minor Resolved View vendor source →

Exact experienced a minor incident on May 6, 2026 affecting Exact Cloud Services, lasting 2d. The incident has been resolved; the full update timeline is below.

Started
May 06, 2026, 01:02 PM UTC
Resolved
May 08, 2026, 01:28 PM UTC
Duration
2d
Detected by Pingoru
May 06, 2026, 01:02 PM UTC

Affected components

Exact Cloud Services

Update timeline

  1. investigating May 06, 2026, 01:02 PM UTC

    You may experience that you are not able to login into the Hosted Desktop and/or Synergy. We are investigating the issue. We will update this page once more information becomes available. Our apologies for the inconvenience.

  2. monitoring May 07, 2026, 07:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 08, 2026, 01:28 PM UTC

    This issue has been resolved. Our apologies for the inconvenience.