Exact Outage History
Exact degraded · 5 active incidents · 1 long-running issue View live status →Pingoru has recorded 314 incidents for Exact: 314 in the last 12 months and 141 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 53 | 720 of 720 (100%) |
| May 2026 | 32 | 744 of 744 (100%) |
| June 2026 | 36 | 720 of 720 (100%) |
| July 2026 | 43 | 744 of 744 (100%) |
| August 2026 | 28 | 744 of 744 (100%) |
| September 2026 | 56 | 718 of 720 (100%) |
| October 2026 | 52 | 582 of 582 (100%) |
Incidents, newest first
Critical September 25, 2026 Exact Online Fiscaal en Jaarrekening- 504 Gateway Time-out when logging in (NL) 1h 31m Exact Online Fiscaal
Started Sep 25, 2026, 06:04 AM UTC· resolved Sep 25, 2026, 07:36 AM UTC
- investigating Sep 25, 2026, 06:04 AM UTC
You may get an error ‘504 Gateway Time-out' when logging into Exact Online Fiscaal. We are investigating the issue. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Sep 25, 2026, 07:36 AM UTC
The issue has been resolved. Our apologies for the inconvenience.
Minor September 24, 2026 All Products - Issues when creating or renewing bank link for Rabobank (NL) 4d Bank links / PSD2
Started Sep 24, 2026, 02:41 PM UTC· resolved Sep 28, 2026, 02:55 PM UTC
- identified Sep 24, 2026, 02:41 PM UTC
You may get an error when you create or renew an automatic bank link for Rabobank. Rabobank has identified the issue and is working on a solution. We will update this page once more information becomes available.
- resolved Sep 28, 2026, 02:55 PM UTC
Rabobank has resolved the issue. You can create or renew an automatic bank link for Rabobank again without unexpected errors. Our apologies for inconvenience.
Minor September 24, 2026 Exact Online - Projects incorrectly linked to bank transactions (NL/BE) 5d 16h Exact Online
Started Sep 24, 2026, 01:02 PM UTC· resolved Sep 30, 2026, 05:55 AM UTC
- investigating Sep 24, 2026, 01:02 PM UTC
You may experience that a project is linked to bank transactions and that these transactions are therefore incorrectly included in the project overview. As a workaround, you can manually remove the project number from the affected bank transaction. We are investigating the issue. We will update this page once more information becomes available. Our apologies for the inconvenience.
- resolved Sep 30, 2026, 05:55 AM UTC
The issue has been resolved. Projects are no longer automatically linked to bank transactions. Our apologies for the inconvenience.
Minor September 23, 2026 Exact Officient - Export and Import issues (NL/BE) 1h 54m Exact Officient
Started Sep 23, 2026, 12:48 PM UTC· resolved Sep 23, 2026, 02:43 PM UTC
- investigating Sep 23, 2026, 12:48 PM UTC
When doing an export to Excel, the export is loading and a confirmation of success is shown, yet no Excel file is downloaded. When doing a manual import of people via Gear icon > Advanced Settings > Payroll Integration > View details > Import people, the percentage bar does not run or progress to 100%. The import, however, does keep running and completes the job. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Sep 23, 2026, 02:43 PM UTC
This issue has been resolved. Our apologies for the inconvenience.
Critical September 23, 2026 Exact Boekhoud Gemak - Logging in to Exact Boekhoud Gemak not possible (NL) 5h 15m Exact Boekhoud Gemak
Started Sep 23, 2026, 07:13 AM UTC· resolved Sep 23, 2026, 12:28 PM UTC
- investigating Sep 23, 2026, 07:13 AM UTC
You may currently experience issues when logging in to Boekhoud Gemak. When logging in, you may receive an error message stating "Something went wrong with requesting information. An unknown error occurred on the server." (Er is iets fout gegaan bij het opvragen van gegevens. Er is een onbekende fout opgetreden op de server) or "Unfortunately you do not have access" (Helaas heb je geen toegang tot Boekhoud Gemak). We are investigating this issue. As soon as more information is available we will update this status page. Our apologies for the inconvenience.
- resolved Sep 23, 2026, 12:28 PM UTC
This incident been resolved. Logging in to Exact Boekhoud Gemak is now possible again. Our apologies for the inconvenience.
Minor September 23, 2026 Exact Digipoort - Error message when trying to login to Digipoort or submit an XBRL file from SBR Manager to Digipoort (NL) 5h 16m Exact Online Jaarrekening
Started Sep 23, 2026, 07:01 AM UTC· resolved Sep 23, 2026, 12:18 PM UTC
- investigating Sep 23, 2026, 07:01 AM UTC
You may receive an error stating that the combination of your username and password is incorrect or your account is inactive when trying to login to Digipoort. You may also receive the error "Registeren van XBRL-document is niet gelukt -- 5" when trying to submit the XBRL from SBR Manager to Digipoort. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Sep 23, 2026, 12:18 PM UTC
The issue has been resolved. Our apologies for the inconvenience.
Critical September 22, 2026 Exact Online Fiscaal – Response messages from the Tax Authorities for Income Tax Returns are not reaching our software (NL) 2d 19h Exact Online Fiscaal
Started Sep 22, 2026, 12:46 PM UTC· resolved Sep 25, 2026, 08:00 AM UTC
- identified Sep 22, 2026, 12:46 PM UTC
You may not receive a status update (submitted or rejected) for an Income Tax Return submitted to the Tax Authorities via Exact Online Fiscaal due to a technical issue at the Tax Authorities. We are in contact with the Tax Authorities regarding this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Sep 22, 2026, 03:05 PM UTC
We are currently still in contact with the Tax Authorities. We will update this page as soon as more information becomes available.
- resolved Sep 25, 2026, 08:00 AM UTC
This issue has been resolved. The status update will be visible automatically during the day or on Monday. Our apologies for the inconvenience.
Minor September 21, 2026 Digipoort - Time-out message while opening Digipoort (SaaS) (NL) 1d 5h Exact Online Jaarrekening
Started Sep 21, 2026, 08:19 AM UTC· resolved Sep 22, 2026, 01:52 PM UTC
- investigating Sep 21, 2026, 08:19 AM UTC
You may get a 504 Gateway Time-out message while trying to log in to https://accountancydigipoort.softwaregemak.nl. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- investigating Sep 21, 2026, 12:38 PM UTC
We are continuing to investigate this issue.
- identified Sep 21, 2026, 12:41 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 22, 2026, 01:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 22, 2026, 01:52 PM UTC
The issue has been resolved. https://accountancydigipoort.softwaregemak.nl is accessible again. Our apologies for the inconvenience.
Minor September 21, 2026 Exact Online - Bank statements not imported via ING 1.0 bank link (NL) 1d 5h Bank links / PSD2
Started Sep 21, 2026, 07:12 AM UTC· resolved Sep 22, 2026, 12:47 PM UTC
- investigating Sep 21, 2026, 07:12 AM UTC
You may experience that there are no bank statements imported via your ING 1.0 bank link. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Sep 21, 2026, 01:19 PM UTC
The issue has been identified and the statements have been delivered by ING. Currently the statements are being imported into Exact Online. Once the import is complete we will update this page.
- resolved Sep 22, 2026, 12:47 PM UTC
The issue has been resolved. All statements have been imported into Exact Online. Our apologies for the inconvenience.
Notice September 21, 2026 Exact Online Jaarrekening - Error message when opening 'Werkprogramma' (NL) 5h 27m Exact Online Jaarrekening
Started Sep 21, 2026, 07:10 AM UTC· resolved Sep 21, 2026, 12:38 PM UTC
- investigating Sep 21, 2026, 07:10 AM UTC
You may get an error message stating "Er is helaas iets misgegaan bij het openen van het werkprogramma." when opening a 'Werkprogramma' in Exact Online Jaarrekening. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Sep 21, 2026, 12:38 PM UTC
This issue has been resolved. Our apologies for the inconvenience.
Minor September 21, 2026 Exact Multivers Online / Exact Boekhoud Gemak - Bank statements not delivered 7h 12m Bank links / PSD2
Started Sep 21, 2026, 07:06 AM UTC· resolved Sep 21, 2026, 02:18 PM UTC
- investigating Sep 21, 2026, 07:06 AM UTC
You may notice that you are not receiving bank statements for your active bank links. The issue has been identified, and we are working on a solution. Please refrain from manually importing the statements, as we will ensure that the statements will be imported. We will update this page as soon as more information is available. Our apologies for the inconvenience.
- monitoring Sep 21, 2026, 02:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 21, 2026, 02:18 PM UTC
The issue has been resolved. All bank statements have been imported. Our apologies for the inconvenience.
Minor September 18, 2026 Exact Online Accounting for Accountants Professional - Pop-up in security centre to verify external applications (NL) 2h 21m Exact Online
Started Sep 18, 2026, 07:51 AM UTC· resolved Sep 18, 2026, 10:13 AM UTC
- identified Sep 18, 2026, 07:51 AM UTC
You may receive a pop-up in the security centre to verify your linked external applications. In the security centre you will see apps with status 'Needs attention'. If you try to verify these external applications you receive the error message that you can only verify the applications which need attention. For now you can ignore this pop-up. We have identified the issue and are working on a solution. Our apologies for the inconvenience.
- monitoring Sep 18, 2026, 08:28 AM UTC
We have disabled the pop-up and we are monitoring the situation.
- resolved Sep 18, 2026, 10:13 AM UTC
This issue has been resolved and you will no longer receive the pop-up. You may still see the apps listed in the app permissions overview, with ‘Needs attention’ displayed in the status column. You do not need to take any action at this stage. Your connected apps will continue to work as normal. Our apologies for the inconvenience.
Minor September 17, 2026 Exact Online - OOPS error when opening the overview Revenue Forecast in Subscriptions (NL/BE) 22h 27m Exact Online
Started Sep 17, 2026, 08:31 AM UTC· resolved Sep 18, 2026, 06:58 AM UTC
- identified Sep 17, 2026, 08:31 AM UTC
You may receive an Oops error when opening the overview Revenue Forecast via Subscriptions. As temporary workaround, you can adjust the the Number Format via [User Name > My Exact Online > User Settings > Number Format] to 123,456,789.00 in order to be able to open the revenue forecast of your subscriptions. In the meantime we are working on a structural solution. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Sep 18, 2026, 06:58 AM UTC
This issue has been resolved. In case you adjusted your number format as a workaround you can change this back via [User Name > My Exact Online > User Settings > Number Format]. Our apologies for the inconvenience.
Minor September 16, 2026 All products - Support portal unavailable (Global) 21h 22m Customer Support Department
Started Sep 16, 2026, 08:28 AM UTC· resolved Sep 17, 2026, 05:51 AM UTC
- investigating Sep 16, 2026, 08:28 AM UTC
The support portal is currently unstable, opening the page may lead to the message "We are down for maintenance." or "Upstream request timeout". We are investigating the issue. In the meantime you can ask your questions to the Support Agent, which possesses all the knowledge from the knowledge base. Should the assistant be unable to answer your question you can phone support whilst the chat is not accessible. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
- investigating Sep 16, 2026, 10:53 AM UTC
With the support portal being unstable, support will exceptionaly be available by phone on this digital afternoon.
- monitoring Sep 16, 2026, 04:49 PM UTC
A fix has been implemented and we are monitoring thje results.
- resolved Sep 17, 2026, 05:51 AM UTC
The issue has been resolved. Our apologies for the inconvenience.
Minor September 15, 2026 Exact Online - Rejected batch payment to Rabobank (NL) 22d 21h Bank links / PSD2
Started Sep 15, 2026, 11:11 AM UTC· resolved Oct 08, 2026, 08:21 AM UTC
- investigating Sep 15, 2026, 11:11 AM UTC
You may experience that your batch payment to the Rabobank is being rejected. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Sep 16, 2026, 05:56 AM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 23, 2026, 07:32 AM UTC
We are continuing to work on a fix.
- identified Oct 06, 2026, 12:13 PM UTC
We are working on resolving the remaining cases related to this issue. If your batch payments to Rabobank are still being rejected, please first renew the consent for your Rabobank bank link. To do this, go to [Company name > Settings > Bank links] and click Renew consent next to the relevant Rabobank bank link. If your batch payments are still being rejected after renewing the consent, please contact Support. This will allow us to investigate your specific situation and resolve the issue for you.
- resolved Oct 08, 2026, 08:21 AM UTC
The issue has been resolved, and batch payments to Rabobank are working as expected. If your batch payments are still being rejected after renewing your consent, please contact Support so we can investigate your specific situation. Our apologies for the inconvenience.
Minor September 15, 2026 Exact Venice - Webconnect services unavailable (BE) 23h 10m Exact Venice
Started Sep 15, 2026, 09:05 AM UTC· resolved Sep 16, 2026, 08:15 AM UTC
- investigating Sep 15, 2026, 09:05 AM UTC
You may receive the error message "Error 500: service unavailable" when using the webconnect API. We are investigating the issue and will update this page as soon as possible. Our apologies for the inconvenience.
- investigating Sep 15, 2026, 02:41 PM UTC
We are continuing to investigate. To analyse further we will perfrom an engine restart and you may receive the error message "Fout in gegevensbeheer". When you encounter this issue, please reboot Venice.
- resolved Sep 16, 2026, 08:15 AM UTC
The issue has been resolved. Our apologies for the inconvenience.
Minor September 15, 2026 Exact Online Bouw - Sales invoices not updated to status 'Vervallen' (NL/BE) 1d 3h Exact Online Bouw
Started Sep 15, 2026, 08:22 AM UTC· resolved Sep 16, 2026, 11:48 AM UTC
- investigating Sep 15, 2026, 08:22 AM UTC
You may experience that sales invoices in Exact Online Bouw are not updated to status 'Vervallen'. Consequently, automated reminders in Bouw will not be sent. We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
- resolved Sep 16, 2026, 11:48 AM UTC
This issue has been resolved. All sales invoice statuses have been updated and pending automatic reminders have been sent. Our apologies for the inconvenience.
Minor September 15, 2026 Exact Online - Invalid error when creating or renewing Rabobank PSD2 bank link (NL) 36d 23h Bank links / PSD2
Started Sep 15, 2026, 07:20 AM UTC· resolved Oct 22, 2026, 07:16 AM UTC
- investigating Sep 15, 2026, 07:20 AM UTC
You may experience that creating a Rabobank PSD2 bank link or renewing an existing consent is unsuccessful. After completing the authorization process, the following error message may be displayed: "Access has been granted to a different bank account." We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
- identified Sep 17, 2026, 05:53 AM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 23, 2026, 07:33 AM UTC
We are continuing to work on a fix.
- identified Oct 05, 2026, 01:40 PM UTC
We are working on resolving the remaining cases related to this issue. If you are still experiencing issues when creating a Rabobank PSD2 bank link or renewing an existing consent, please contact Support. This will allow us to investigate your specific situation and resolve the issue for you. Our apologies for the inconvenience.
- identified Oct 05, 2026, 01:43 PM UTC
We are working on resolving the remaining cases related to this issue. If your batch payments to Rabobank are still being rejected, please first renew the consent for your Rabobank bank link. To do this, go to [Company name > Settings > Bank links] and click Renew consent next to the relevant Rabobank bank link. If your batch payments are still being rejected after renewing the consent, please contact Support. This will allow us to investigate your specific situation and resolve the issue for you. Our apologies for the inconvenience.
- identified Oct 13, 2026, 11:06 AM UTC
If you still get the "Access has been granted to a different bank account" error when creating a new Rabobank bank link or when renewing the consent, please contact the support department. This will allow us to investigate your specific situation and resolve the issue for you. Our apologies for the inconvenience.
- resolved Oct 22, 2026, 07:16 AM UTC
The issue has been resolved. If you still get the "Access has been granted to a different bank account" error when creating a new Rabobank bank link or when renewing the consent, please contact the support department. This will allow us to investigate your specific situation and resolve the issue for you. Our apologies for the inconvenience.
Minor September 14, 2026 Exact Online Premium – System unavailable (NL) 39m Exact Online Premium
Started Sep 14, 2026, 01:22 PM UTC· resolved Sep 14, 2026, 02:01 PM UTC
- investigating Sep 14, 2026, 01:22 PM UTC
You may experience a degraded performance and longer loading times in Exact Online Premium. We are investigating this issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- monitoring Sep 14, 2026, 01:35 PM UTC
A fix has been implemented. Exact Online Premium is available again. We are monitoring the situation.
- resolved Sep 14, 2026, 02:01 PM UTC
The issue has been resolved. Our apologies for the inconvenience.
Minor September 14, 2026 Exact Online Projects - Error during bank statement import (NL) 2d 17h Bank links / PSD2
Started Sep 14, 2026, 11:44 AM UTC· resolved Sep 17, 2026, 05:39 AM UTC
- investigating Sep 14, 2026, 11:44 AM UTC
You may receive an error "Row: x - Invalid: WBS" when importing bank statements. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Sep 15, 2026, 09:20 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 16, 2026, 11:15 AM UTC
A fix has been implemented. We are currenlty monitoring the situation.
- resolved Sep 17, 2026, 05:39 AM UTC
The issue has been resolved, and you are now able to import bank statements without this error. Our apologies for the inconvenience.
Major September 14, 2026 Exact Online Jaarrekening – Submitting reports at the Chamber of Commerce results in discrepancies (NL) 2d 21h Exact Online Jaarrekening
Started Sep 14, 2026, 11:41 AM UTC· resolved Sep 17, 2026, 08:57 AM UTC
- investigating Sep 14, 2026, 11:41 AM UTC
We are currently experiencing issues generating the instance document required for submitting publication reports to the Chamber of Commerce. We advise you to not submit publication reports to the Chamber of Commerce until we have resolved these issues. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
- identified Sep 15, 2026, 08:48 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 17, 2026, 08:57 AM UTC
This issue has been resolved and you can submit reports to the Chamber of Commerce again without any discrepancies. Our apologies for the inconvenience.
Minor September 14, 2026 Exact Boekhoud Gemak - Attachments purchase invoices not visible (NL) 1d Exact Boekhoud Gemak
Started Sep 14, 2026, 08:46 AM UTC· resolved Sep 15, 2026, 09:06 AM UTC
- identified Sep 14, 2026, 08:46 AM UTC
You may currently be unable to see the PDF attachments linked to purchase invoices in Exact Boekhoud Gemak. We have identified the issue and are currently working on a solution. We will update this page as soon as more information is available. Our apologies for the inconvenience.
- resolved Sep 15, 2026, 09:06 AM UTC
The incident has been resolved. The attachments of purchase invoices are visible again. Our apologies for the inconvenience.
Minor September 11, 2026 Exact Online – Payment batches are not matched automatically via Exact PSD2 link for ING. 5d 3h Bank links / PSD2
Started Sep 11, 2026, 10:47 AM UTC· resolved Sep 16, 2026, 01:49 PM UTC
- investigating Sep 11, 2026, 10:47 AM UTC
You may experience that payment batches executed via an Exact PSD2 bank link for ING are not matched automatically based on the payment batch ID. We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
- identified Sep 15, 2026, 09:19 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 16, 2026, 01:49 PM UTC
The issue has been resolved. All payment batches that were processed from Wednesday September 16th at 05:00 CEST onwards are matched automatically again based on batch reference. Batches processed prior to this date must be matched manually against outstanding items. Our apologies for the inconvenience.
Minor September 11, 2026 Exact Boekhoud Gemak - Error loading large general ledger accounts (NL) 3d 23h Exact Boekhoud Gemak
Started Sep 11, 2026, 09:22 AM UTC· resolved Sep 15, 2026, 09:07 AM UTC
- identified Sep 11, 2026, 09:22 AM UTC
You may experience issues loading information on the "Info and Reports" screen ("Info en rapportage") in Exact Boekhoud Gemak. We have identified the issue and are currently working on a solution. We will update this page as soon as more information is available. Our apologies for the inconvenience.
- monitoring Sep 15, 2026, 08:46 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 15, 2026, 09:07 AM UTC
The incident has been resolved. All information on the "Info and reports" screen (Info en rapportage) is visible again. Our apologies for the inconvenience.
Minor September 10, 2026 Exact Multivers Online / Exact Boekhoud Gemak - No export possible through ODBC (NL) 14h 55m Exact Boekhoud Gemak, Exact Multivers
Started Sep 10, 2026, 06:15 PM UTC· resolved Sep 11, 2026, 09:10 AM UTC
- identified Sep 10, 2026, 06:15 PM UTC
You may notice that you are not able to transfer information through the ODBC connection. The issue has been identified and we are working on a solution. We will update this page as soon as more information is available. Our apologies for the inconvenience.
- resolved Sep 11, 2026, 09:10 AM UTC
The issues have been resolved. You are able to use ODBC to export data again. If issues still occur, please do not hesitate to contact Support. Our apologies for the inconvenience.