Exact Outage History

The support portal is currently unstable, opening the page may lead to the message "We are down for maintenance." or "Upstream request timeout". We are investigating the issue. In the meantime you can ask your questions to the Support Agent, which possesses all the knowledge from the knowledge base. Should the assistant be unable to answer your question you can phone support whilst the chat is not accessible. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.

With the support portal being unstable, support will exceptionaly be available by phone on this digital afternoon.

You may receive the error message "Error 500: service unavailable" when using the webconnect API. We are investigating the issue and will update this page as soon as possible. Our apologies for the inconvenience.

We are continuing to investigate. To analyse further we will perfrom an engine restart and you may receive the error message "Fout in gegevensbeheer". When you encounter this issue, please reboot Venice.

You may experience that sales invoices in Exact Online Bouw are not updated to status 'Vervallen'. Consequently, automated reminders in Bouw will not be sent. We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.

You may experience a degraded performance and longer loading times in Exact Online Premium. We are investigating this issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may get an error when using the ECS password reset and change portal. We are investigating this issue. We apologize for the inconvenience caused.

You may receive an error "Row: x - Invalid: WBS" when importing bank statements. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience that payment batches executed via an Exact PSD2 bank link for ING are not matched automatically based on the payment batch ID. We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.

You may currently experience that no purchase invoices are imported in Exact Bouw from Basecone. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may get an error ‘504 Gateway Time-out' when logging into Exact Online Fiscaal. We are investigating the issue. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.

It is possible that transactions are imported twice via the Exact PSD2 bank link for ABN AMRO. The issue may occur in Exact Online and Exact Online Premium. We are investigating the issue and we will update this page once more information becomes available. Our apologies for the inconvenience.

You may get an OOPS error when trying to import files into Exact Online in Spain and/or Exact Online Premium. We are investigating this issue. Please refrain from retrying until further notice. Our apologies for the inconvenience.

You may experience an issue in which no data is synchronized between Exact Online Bouw and connected applications. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

It is currently not possible to send direct debit and payment batches via the Rabo BoekhoudKoppeling from Reeleezee. We are investigating this issue. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.

You may experience performance issues in Exact Online and Exact Online Premium in the Netherlands. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience that your declarations are rejected with the following rejection reason: "Algemene fout". We are investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Emails sent from Exact Online may be delayed or not delivered. This includes but is not limited to password reset emails, invoices and reminders. We are investigating this issue. This page will be updated as more information becomes available. Our apologies for the inconvenience.

You may experience that delivery of an email, sent from Gripp to a recipient with an email address on a Microsoft domain, i.e. Outlook, will be delayed or fail. We are currently investigating this issue and will update this page as soon as more information is available. Our apologies for the inconvenience.

You may notice that Rabobank bank transactions from between 31 August 2026 and 2 September 2026 have not been imported via PSD2 and Rabo Boekhoudkoppeling 2.0. We are currently investigating the cause of this issue. Our apologies for the inconvenience.

Exact Online is temporarily unavailable due to unplanned maintenance. We will update this page as soon as more information becomes available. Our apologies for the inconvience.

We are continuing to investigate this issue.

You may receive the warning 'Invalid: Execution date' when processing payments for purchase invoices with a payment date in the past. We are investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.