Exact incident

Exact Online - Error when creating INTRASTAT Return (NL)

Exact is currently experiencing a minor incident affecting Exact Online, which began 1d ago. The vendor's full update timeline is below.

Started
May 06, 2026, 01:26 PM UTC
Resolved
Ongoing
Duration
● 1d 4h
Detected by Pingoru
May 06, 2026, 01:26 PM UTC

Affected components

Exact Online

Update timeline

  1. investigating May 06, 2026, 01:26 PM UTC

    You may experience that the error message "Document - Property 'Type' of business component 'DocumentAttachment' is invalid" is shown when creatin an INTRASTAT Return. We're currently investigating the issue. Our apologies for the inconvenience.

  2. identified May 07, 2026, 06:42 AM UTC

    The issue has been identified and we are working on a fix.

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