Exact incident

Exact Online Fiscaal – Mandate requests and activations are rejected (NL)

Minor Ongoing View vendor source →

Exact is currently experiencing a minor incident affecting Exact Online Fiscaal, which began 5h ago. The vendor's full update timeline is below.

Started
May 18, 2026, 07:27 AM UTC
Resolved
Ongoing
Duration
● 5h 17m
Detected by Pingoru
May 18, 2026, 07:27 AM UTC

Affected components

Exact Online Fiscaal

Update timeline

  1. investigating May 18, 2026, 07:27 AM UTC

    You may experience that the request or activation of a mandate is rejected with an error message. The error message you may receive is: “Het verzoek voldoet niet aan de koppelvlakspecificaties en kan hierdoor niet door Digipoort worden verwerkt...”. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

  2. identified May 18, 2026, 12:23 PM UTC

    The issue has been identified. Due to a technical issue at Logius (Tax Authorities), the request or activation of a mandate is rejected with an error message. A fix is being implemented.