Is Exact down?

Last checked 6m ago
Current status
Exact is having a partial outage

13 active incidents: Exact Cloud Services - Unable to reset password via the Pas…, Exact Online Projects - Error during bank statement import… · +11 more

Official status page: https://status.exact.com · Polled every 5 minutes · 30 components tracked

Exact is reporting a partial outage right now (last checked 6m ago). Some components are affected; others remain operational.

Real-time Exact status, recent outages, and incident history — pulled directly from Exact's official status page at https://status.exact.com every 5 minutes. Pingoru tracks 30 Exact services and has captured 128 incidents in the last 90 days (95.30% uptime). Get email, Slack, Discord, or webhook alerts the moment Exact reports a new incident — free for 5 monitors, no credit card.

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Exact uptime 95.30% uptime · past 90 days
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Active incidents 13

  1. Ongoing ● 7h 59m
    Started Sep 14, 2026, 12:05 PM UTC
    Exact Cloud Services
    Timeline · 1 update
    • investigating · Sep 14, 2026, 12:05 PM UTC

      You may get an error when using the ECS password reset and change portal. We are investigating this issue. We apologize for the inconvenience caused.

    Latest: You may get an error when using the ECS password reset and change portal. We are investigating this issue. We apologize for the inconvenience caused.

  2. Ongoing ● 8h 20m
    Started Sep 14, 2026, 11:44 AM UTC
    Bank links / PSD2
    Timeline · 1 update
    • investigating · Sep 14, 2026, 11:44 AM UTC

      You may receive an error "Row: x - Invalid: WBS" when importing bank statements. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

    Latest: You may receive an error "Row: x - Invalid: WBS" when importing bank statements. We are investigating this issue, and we will update this page as soon as more information becomes a…

  3. Ongoing ● 8h 23m
    Started Sep 14, 2026, 11:41 AM UTC
    Exact Online Jaarrekening
    Timeline · 1 update
    • investigating · Sep 14, 2026, 11:41 AM UTC

      We are currently experiencing issues generating the instance document required for submitting publication reports to the Chamber of Commerce. We advise you to not submit publication reports to the Chamber of Commerce until we have resolved these issues. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.

    Latest: We are currently experiencing issues generating the instance document required for submitting publication reports to the Chamber of Commerce. We advise you to not submit publicatio…

  4. Ongoing ● 11h 18m
    Started Sep 14, 2026, 08:46 AM UTC
    Exact Boekhoud Gemak
    Timeline · 1 update
    • identified · Sep 14, 2026, 08:46 AM UTC

      You may currently be unable to see the PDF attachments linked to purchase invoices in Exact Boekhoud Gemak. We have identified the issue and are currently working on a solution. We will update this page as soon as more information is available. Our apologies for the inconvenience.

    Latest: You may currently be unable to see the PDF attachments linked to purchase invoices in Exact Boekhoud Gemak. We have identified the issue and are currently working on a solution. We…

  5. Ongoing ● 3d 9h
    Started Sep 11, 2026, 10:47 AM UTC
    Bank links / PSD2
    Timeline · 1 update
    • investigating · Sep 11, 2026, 10:47 AM UTC

      You may experience that payment batches executed via an Exact PSD2 bank link for ING are not matched automatically based on the payment batch ID. We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.

    Latest: You may experience that payment batches executed via an Exact PSD2 bank link for ING are not matched automatically based on the payment batch ID. We are investigating the issue. As…

+8 more ongoing incidents — sign up free to track them all.

Recent outages & incidents

Past 90 days
  1. Resolved 39m
    Started Sep 14, 2026, 01:22 PM UTC · Resolved Sep 14, 2026, 02:01 PM UTC
    Exact Online Premium
    Timeline · 3 updates
    • investigating · Sep 14, 2026, 01:22 PM UTC

      You may experience a degraded performance and longer loading times in Exact Online Premium. We are investigating this issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

    • monitoring · Sep 14, 2026, 01:35 PM UTC

      A fix has been implemented. Exact Online Premium is available again. We are monitoring the situation.

    • resolved · Sep 14, 2026, 02:01 PM UTC

      The issue has been resolved. Our apologies for the inconvenience.

    Latest: The issue has been resolved. Our apologies for the inconvenience.

  2. Resolved 5h 7m
    Started Sep 14, 2026, 07:14 AM UTC · Resolved Sep 14, 2026, 12:21 PM UTC
    Customer Support Department
    Timeline · 3 updates
    • investigating · Sep 14, 2026, 07:14 AM UTC

      The support portal is currently unavailable, opening the page leads to an unexpected error. We are investigating the issue. In the meantime you can ask your questions to the Support Agent, which possesses all the knowledge from the knowledge base. Should the assistant be unable to answer your question you can phone support whilst the chat is not accessible. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.

    • monitoring · Sep 14, 2026, 08:12 AM UTC

      A fix has been implemented and the Exact support portal is working again. We are monitoring the results.

    • resolved · Sep 14, 2026, 12:21 PM UTC

      This issue has been resolved. Our apologies for the inconvenience.

    Latest: This issue has been resolved. Our apologies for the inconvenience.

  3. Resolved 17m
    Started Sep 14, 2026, 07:05 AM UTC · Resolved Sep 14, 2026, 07:23 AM UTC
    Customer Support Department
    Timeline · 3 updates
    • investigating · Sep 14, 2026, 07:05 AM UTC

      The support portal is currently unavailable, opening the page leads to an unexpected error. We are investigating the issue. In the meantime you can ask your questions to the Support Agent, which possesses all the knowledge from the knowledge base. Should the assistant be unable to answer your question you can phone support whilst the chat is not accessible. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.

    • investigating · Sep 14, 2026, 07:10 AM UTC

      We are continuing to investigate this issue.

    • investigating · Sep 14, 2026, 07:11 AM UTC

      We are continuing to investigate this issue.

    Latest: We are continuing to investigate this issue.

  4. Resolved 14h 55m
    Started Sep 10, 2026, 06:15 PM UTC · Resolved Sep 11, 2026, 09:10 AM UTC
    Exact Boekhoud GemakExact Multivers
    Timeline · 2 updates
    • identified · Sep 10, 2026, 06:15 PM UTC

      You may notice that you are not able to transfer information through the ODBC connection. The issue has been identified and we are working on a solution. We will update this page as soon as more information is available. Our apologies for the inconvenience.

    • resolved · Sep 11, 2026, 09:10 AM UTC

      The issues have been resolved. You are able to use ODBC to export data again. If issues still occur, please do not hesitate to contact Support. Our apologies for the inconvenience.

    Latest: The issues have been resolved. You are able to use ODBC to export data again. If issues still occur, please do not hesitate to contact Support. Our apologies for the inconvenience.

  5. Resolved 37m
    Started Sep 10, 2026, 10:41 AM UTC · Resolved Sep 10, 2026, 11:19 AM UTC
    Exact Online Premium
    Timeline · 4 updates
    • investigating · Sep 10, 2026, 10:41 AM UTC

      You may experience degraded performance or unexpected errors in Exact Online Premium. We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.

    • identified · Sep 10, 2026, 10:54 AM UTC

      As we are implementing a fix, Exact Online Premium is currently unavailable.

    • monitoring · Sep 10, 2026, 11:00 AM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · Sep 10, 2026, 11:19 AM UTC

      This issue has been resolved. Our apologies for the inconvenience.

    Latest: This issue has been resolved. Our apologies for the inconvenience.

See the full Exact outage history

112 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 90 days · 117 incidents View full outage history →