Exact incident
Exact Online - Completed and To be completed transactions from previous Financial years shown in Statements | To be completed overview (NL/BE)
Exact experienced a minor incident on May 6, 2026 affecting Exact Online and Exact Online Premium, lasting 5d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2026, 11:12 AM UTC
You may experience that completed transactions and transactions from previous years are shown when only filtering on To be completed transactions in the Statements | To be completed overview. Please refer to the status column to see if they are actually completed. We are currently investigating this issue. Our apologies for the inconvenience.
- identified May 08, 2026, 06:47 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 12, 2026, 07:04 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 12, 2026, 07:35 AM UTC
This issue has been resolved. Please note that you need to rebuild the overview first in order to see the correct To be completed transactions. You can rebuild the overview by clicking on the Tool icon/three dots on top of the screen and by clicking on Rebuild overview. Our apologies for the inconvenience.