Exact incident

Exact Online - Not able to select attachments when linking attachments to an email (Global)

Minor Resolved View vendor source →

Exact experienced a minor incident on May 11, 2026 affecting Exact Online and Exact Online Premium, lasting 1d 20h. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 10:34 AM UTC
Resolved
May 13, 2026, 06:58 AM UTC
Duration
1d 20h
Detected by Pingoru
May 11, 2026, 10:34 AM UTC

Affected components

Exact OnlineExact Online Premium

Update timeline

  1. identified May 11, 2026, 10:34 AM UTC

    You may experience that you are not able to scroll and select attachments when linking attachments to an email. This issue affects all email types, such as emails for sales invoices, sales orders, quotations, purchase orders, et cetera. We have identified the issue and we are working on a solution. As a workaround, you can fill in the name of a specific attachment in the File name filter and click on Refresh. Once you have refreshed the page, you are able to reduce the page size of the pop-up window and this will make sure that you can select the desired attachments. Our apologies for the inconvenience.

  2. monitoring May 13, 2026, 06:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 13, 2026, 06:58 AM UTC

    This issue has been resolved. Our apologies for the inconvenience.