Exact incident

Exact Globe+ - Polish legislation: "Unable to cast object of type 'System.DBNull' to type 'System.String'" error message when downloading KSeF invoices.

Exact experienced a minor incident on May 8, 2026 affecting Exact Globe+, lasting 11d 22h. The incident has been resolved; the full update timeline is below.

Started: May 08, 2026, 08:01 AM UTC
Resolved: May 20, 2026, 06:32 AM UTC
Duration: 11d 22h
Detected by Pingoru: May 08, 2026, 08:01 AM UTC

Affected components

Exact Globe+

Update timeline

investigating May 08, 2026, 08:01 AM UTC

When downloading E-Invoices in the menu "Finance, Entries, National e-Invoice System (KSeF), Incoming e-invoices" the error "Unable to cast object of type 'System.DBNull' to type 'System.String'" can appear. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
resolved May 20, 2026, 06:32 AM UTC

This issue will be resolved in Exact Globe+ release 507SP8, available as of the 20th of May. Our apologies for the inconvenience.