Exact incident
Exact Online - Unable to download bank files for bank links with exchange type 'Automatic' (NL/BE)
Exact experienced a minor incident on May 7, 2026 affecting Exact Online and Exact Online Premium, lasting 10d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2026, 01:54 PM UTC
You may currently experience that you are unable to download your bank files in the menu [Financial > Bank & Cash > Payments > Bank files] for bank links with exchange type 'Automatic'. We are investigating this change in behaviour. Our apologies for the inconvenience.
- identified May 08, 2026, 07:35 AM UTC
The issue has been identified and a fix is being implemented. As a workaround you can disable the automatic exchange of payment files via the bank link to the bank to be able to download the bank file if required. You can do so by navigating to the following menu path: Master data > Bank > Bank accounts > Click on the relevant bank account > Manage subscription. After this change you can download newly created bank files as they do no longer have the automatic property.
- identified May 12, 2026, 11:43 AM UTC
We are continuing to work on a fix for this issue.
- resolved May 18, 2026, 08:37 AM UTC
The issue has been resolved. It is possible again to download the payment file in the bank files screen. Our apologies for the inconvenience.