Exact incident

Exact Officient - The chat functionality is missing for Securex (BE)

Exact experienced a minor incident on May 26, 2026 affecting Exact Officient, lasting 19h 2m. The incident has been resolved; the full update timeline is below.

Started: May 26, 2026, 02:38 PM UTC
Resolved: May 27, 2026, 09:41 AM UTC
Duration: 19h 2m
Detected by Pingoru: May 26, 2026, 02:38 PM UTC

Affected components

Exact Officient

Update timeline

investigating May 26, 2026, 02:38 PM UTC

The chat functionality for customers with the Securex integration is currently not available. . We are investigating this issue and we will update this page as soon as more information becomes available. If you have questions about Exact Officient, please contact your file owner at Securex directly. Our apologies for the inconvenience.
resolved May 27, 2026, 09:41 AM UTC

This issue has been resolved and the chat functionality is available for customers with the Securex integration again. Our apologies for the inconvenience.