Epicor Outage History

We’re currently experiencing an issue with our Identity Provider (IDP), which may prevent users from signing in or accessing connected applications. Our team is actively investigating and working to restore service. We’ll share another update as soon as more information is available. Thank you for your patience.

The incident affecting the Identity Provider (IDP) has been resolved. Service has been restored, and our teams have confirmed that the system is operating normally. We apologize for the disruption and appreciate your patience while we worked to restore service. If you continue to experience any issues, please raise a ticket through the EpicCare Service Portal.

We are currently investigating an incident that is impacting a subset of customers in your region. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them, and appreciate your patience while we work to resolve the issue.

Between approximately 09:00 AM UTC on September 21 and 02:57 PM UTC on September 23, 2026, the Workato platform experienced an intermittent performance degradation in Workato FileStorage. In addition to the Workato FileStorage connector, features that use FileStorage internally were also affected. These include SQL Collection, Data Tables, PDF Tools, API Platform, data transformations, and some database connector actions, such as Snowflake file uploads. Customers may have observed these steps taking longer than usual to complete, and some recipe jobs may have failed with timeout errors. The issue has been resolved. Failed jobs may be repeated as needed. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this incident.

We are currently investigating an incident affecting availability of Kinetic Multi-Tenant for some customers in US. Our technical teams are fully engaged and working to restore service as quickly as possible. We apologize for the impact to your operations and will provide the next update within 60 minutes, or sooner if there is a significant change.

We are continuing to investigate the incident affecting availability of Kinetic Multi-Tenant for some customers in US. The root cause has not yet been confirmed. Our teams are continuing to review service health, system activity, and related components to determine the cause and restore service. We apologize for the ongoing disruption and will provide the next update within 30 minutes, or sooner if there is a significant change.

We are actively investigating an availability issue affecting some Kinetic Multi-Tenant customers in the US. While the root cause remains unconfirmed, our teams are reviewing service health, system activity, and related components to identify the issue and restore service. We apologize for the disruption and will share another update within 30 minutes, or sooner if there is a significant change.

We have identified the root cause of the incident affecting availability of Kinetic Multi-Tenant for some customers in US. Our technical teams are implementing corrective actions to restore service. We apologize for the continued disruption and will provide the next update within 30 minutes, or sooner if service is restored.

The root cause of the availability issue impacting a subset of Kinetic Multi-Tenant customers in the US has been identified. Our technical teams are actively applying corrective measures and working to restore full service as quickly as possible. We apologize for the continued disruption and appreciate your patience. The next update will be provided within 30 minutes, or sooner if service is fully restored.

We are currently investigating an incident affecting availability of P21 for some customers in Americas Production. Our technical teams are fully engaged and working to restore service as quickly as possible. We apologize for the impact to your operations and will provide the next update within 60 minutes, or sooner if there is a significant change.

We have identified the root cause of the incident affecting availability of P21 Public cloud for some customers in P21 Americas Production. Our technical teams are implementing corrective actions to restore service. We apologize for the continued disruption and will provide the next update within 30 minutes, or sooner if service is restored.

We have identified an issue affecting Workato's Salesforce connector. Customers may observe errors (such as "503 Service Unavailable") in Salesforce actions, recipe job failures, and delays in Salesforce-triggered jobs. This is caused by an ongoing Salesforce service disruption affecting multiple instances across all regions. We are actively monitoring Salesforce's recovery and our platform's error rates. We will share additional information as soon as it is available.

We are currently investigating a printing outage that is impacting a subset of customers in your region. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them, and appreciate your patience while we work to resolve the issue.

We have identified the root cause of the incident affecting printing functionality in Kinetic for some customers in United Arab Emirates. Our technical teams are implementing corrective actions to restore printing services. Affected customers may continue to experience failed, delayed, or pending print jobs while remediation is in progress. We will provide the next update within 30 minutes, or sooner if printing functionality is restored.

Between approximately 12:18 PM UTC on September 7 and 12:13 PM UTC on September 9, 2026, the Workato platform experienced a performance degradation affecting the Box connector. Customers may have observed missed or delayed trigger events in recipes using the Box New File, New CSV File, or New/Updated CSV File triggers, caused by an error in event-filtering logic. Recipes that reached the consecutive trigger error threshold may have been stopped automatically. The issue has been resolved and the Box connector is operating as expected. Any stopped recipes may be restarted as required. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this incident.

We have identified the underlying cause of the issue and are actively working on remediation. Workato's QuickBooks Online connector is experiencing issues owing to the external service provider's API degradation.