Epicor Outage History

We are currently investigating an incident that is impacting a subset of customers in your region. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them, and appreciate your patience while we work to resolve the issue.

We have identified the cause of the incident and are implementing a solution. We are closely monitoring the situation to ensure the issue is fully resolved.

We are currently investigating an incident affecting availability of Prophet 21 systems for some customers in Americas after 2026.1.5873 upgrade. Our technical teams are fully engaged and working to restore service as quickly as possible. We apologize for the impact to your operations and will provide the next update within 60 minutes, or sooner if there is a significant change.

We are continuing to investigate the incident affecting availability of Prophet 21 for some customers in Americas for Play environment. The root cause has not yet been confirmed. Our teams are continuing to review service health, system activity, and related components to determine the cause and restore service. We apologize for the ongoing disruption and will provide the next update within 60 minutes, or sooner if there is a significant change.

We have identified the root cause of the incident affecting availability of Prophet 21 for some customers in in Americas for Play environment. Our technical teams are implementing corrective actions to restore service. We apologize for the continued disruption and will provide the next update within 60 minutes, or sooner if service is restored.

We are currently working on an incident that is impacting all catalog services. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them, and appreciate your patience while we work to resolve the issue.

We have identified the underlying cause of the issue and are actively working on remediation.

We have identified the underlying cause and are actively working on remediation. We will share additional information as soon as it is available.

On May 13, 2026, between approximately 09:55 AM and 10:45 AM UTC, the Workato platform experienced a degradation in its custom SDK service. Customers may have encountered errors in the Custom SDK and Snippets by Workato actions. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

We are currently investigating an issue with customer support hotlines in your region. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them, and appreciate your patience while we work to resolve the issue.

We are currently investigating an issue with customer support hotlines in your region. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them, and appreciate your patience while we work to resolve the issue.

We are currently investigating an incident that is impacting a subset of customers utilizing the Epicor Payment Gateway . We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them, and appreciate your patience while we work to resolve the issue.

The Epicor Payment Gateway issue is resolved. Please get in touch with the Epicor support team if you experience payment issues.

Epicor Test - Outage

We have identified the issue. Epicor Test

On April 29, 2026, between approximately 12:20 PM and 05:00 PM UTC, the Workato platform experienced a degradation with Workato Genies. Customers may observed that Genies did not fetch results from Knowledge Bases leading to inaccurate responses from Genies. The issue has been resolved, and any queries may be retried as necessary. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

We are currently investigating an printing outage that is impacting a subset of customers in your region. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them, and appreciate your patience while we work to resolve the issue.

We would like to clarify that only multi-Tenant systems are affected by this wide printing issue. All other systems in the regions are NOT affected. We are working to establish a standalone SSRS utility provisioned with NTLM authentication. This will allow to have printing operational once again. Further updates will be provided as available.

On April 27, 2026, between approximately 09:00 PM and 11:00 PM UTC, the Workato platform experienced a degradation with Knowledge Bases. Customers may observed that Workato Genies did not respond to user queries. Users may also have observed "Assign task to Genie" actions failing with an "AI didn't respond in time" error message. The issue has been resolved, and any queries may be retried as necessary. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

On April 27, 2026, between approximately 09:00 PM and 11:00 PM UTC, the Workato platform experienced a degradation in its Genie services. Customers may have experienced "AI didn't respond in time" error message when interacting with Genies. The issue has now been resolved, and customers should no longer see this error message. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

We are currently investigating an incident that is impacting a subset of customers in your region. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them, and appreciate your patience while we work to resolve the issue.