Is Epicor down?

We are investigating an issue impacting webhook ingestion. Customers may encounter delays in job creation. We will share additional information as soon as it is available.

We have identified the underlying cause of the issue and are actively working on minimizing delays in webhook ingestion and job creation.

Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.

After further monitoring, this issue is now considered resolved. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

We are currently investigating an incident affecting availability of payment services. Our technical teams are fully engaged and working to restore service as quickly as possible. We apologize for the impact to your operations and will provide the next update within 60 minutes, or sooner if there is a significant change.

The incident affecting availability of payment services for some customers has been resolved. Service has been restored, and our teams have confirmed that the system is operating normally. We apologize for the disruption and appreciate your patience while we worked to restore service. If you continue to experience any issues, please raise a ticket through the EpicCare Service Portal.

We are currently investigating an incident affecting printing functionality in Production for some customers in Kinetic - G - Americas. Customers may be unable to generate, send, or complete print jobs at this time. Our technical teams are actively investigating and working to restore printing services as quickly as possible. We apologize for the impact to your operations and will provide the next update within 60 minutes, or sooner if there is a significant change.

The incident affecting printing functionality in Production for customers in Kinetic - G - Americas has been resolved. Printing services have been restored, and our teams have confirmed that print jobs are processing successfully. We apologize for the disruption and appreciate your patience while we worked to restore this functionality. If you continue to experience any printing issues, please raise a ticket through the EpicCare Service Portal.

We are currently investigating an incident that may be causing degraded performance in Production environment for a subset of customers in Kinetic Americas region. Customers may experience slow response times or intermittent delays while using the service. Our technical teams are actively investigating and working to restore normal performance. We apologize for any disruption and will provide the next update within 60 minutes, or sooner if there is a significant change.

The degraded performance affecting Production environment for a subset of customers in Kinetic Americas region has been resolved. Service performance has returned to expected levels, and our teams have confirmed stability through monitoring. We apo logize for the disruption and appreciate your patience while we worked to restore normal performance. If you continue to experience any issues, please raise a ticket through the EpicCare Service Portal.

We are currently investigating an incident that is impacting a subset of customers in your region. We apologize for any inconvenience this may cause. If you are having trouble connecting to your Eagle System, please reboot your SonicWall.

We are pleased to inform you that the issue has been resolved. If you are still having trouble connecting, please reboot your SonicWall. Thank you for your patience during this time. Please do not hesitate to raise a ticket in EpicCare if you have any concerns or questions.