Epicor incident

Prophet 21 - Americas - instances not available after 2026.1.5873 upgrade

Major Resolved View vendor source →

Epicor experienced a major incident on June 10, 2026 affecting Prophet 21 and Prophet 21 - Americas, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2026, 10:46 AM UTC
Resolved
Jun 10, 2026, 12:29 PM UTC
Duration
1h 43m
Detected by Pingoru
Jun 10, 2026, 10:46 AM UTC

Affected components

Prophet 21Prophet 21 - Americas

Update timeline

  1. identified Jun 10, 2026, 10:46 AM UTC

    We are currently investigating an incident affecting availability of Prophet 21 systems for some customers in Americas after 2026.1.5873 upgrade. Our technical teams are fully engaged and working to restore service as quickly as possible. We apologize for the impact to your operations and will provide the next update within 60 minutes, or sooner if there is a significant change.

  2. identified Jun 10, 2026, 11:23 AM UTC

    We are continuing to investigate the incident affecting availability of Prophet 21 for some customers in Americas for Play environment. The root cause has not yet been confirmed. Our teams are continuing to review service health, system activity, and related components to determine the cause and restore service. We apologize for the ongoing disruption and will provide the next update within 60 minutes, or sooner if there is a significant change.

  3. identified Jun 10, 2026, 12:00 PM UTC

    We have identified the root cause of the incident affecting availability of Prophet 21 for some customers in in Americas for Play environment. Our technical teams are implementing corrective actions to restore service. We apologize for the continued disruption and will provide the next update within 60 minutes, or sooner if service is restored.

  4. resolved Jun 10, 2026, 12:29 PM UTC

    The incident affecting availability of Prophet 21 for some customers in Americas for Play environment has been resolved. Service has been restored, and our teams have confirmed that the system is operating normally. We apologize for the disruption and appreciate your patience while we worked to restore service. If you continue to experience any issues, please raise a ticket through the EpicCare Service Portal.