Epicor experienced a major incident on June 11, 2026 affecting Workato and Recipe runtime and 1 more component, lasting 2h 2m. The incident has been resolved; the full update timeline is below.
Affected components
WorkatoRecipe runtimeWorkbotAPI gatewayEmail notificationsWebhook ingestionOn-premise connectivityWebsiteRecipe job processingWorkbot for Workplace
Update timeline
- investigating Jun 11, 2026, 03:20 AM UTC
We are investigating an issue impacting Workato Genies. Customers may encounter errors or experience delays when interacting with Genies. We will share additional information as soon as it is available.
- resolved Jun 11, 2026, 05:23 AM UTC
This issue has been resolved. Customers who experienced errors or delays when interacting with Genies should find that conversations are working as expected. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.