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Update timeline
identifiedMay 02, 2026, 08:27 PM UTC
We are currently investigating an incident that is impacting a subset of customers utilizing the Epicor Payment Gateway . We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them, and appreciate your patience while we work to resolve the issue.
monitoringMay 02, 2026, 10:04 PM UTC
The Epicor Payment Gateway incident has been resolving. Some users may continue to experience intermittent performance degradation. Our Payment Gateway Operations team is actively monitoring system performance. We will provide an additional update once full service stability has been confirmed.
identifiedMay 03, 2026, 02:15 PM UTC
The Epicor Payment Gateway issue is resolved. Please get in touch with the Epicor support team if you experience payment issues.
resolvedMay 03, 2026, 02:17 PM UTC
The Epicor Payment Gateway issue is resolved. Please get in touch with the Epicor support team if you experience payment issues.
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