Epicor incident

Workato Genie and Go Search Response Degradation

Major Resolved View vendor source →

Epicor experienced a major incident on April 28, 2026 affecting Workato and Recipe runtime and 1 more component, lasting 1m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2026, 12:00 AM UTC
Resolved
Apr 28, 2026, 12:01 AM UTC
Duration
1m
Detected by Pingoru
Apr 28, 2026, 12:00 AM UTC

Affected components

WorkatoRecipe runtimeWorkbotAPI gatewayEmail notificationsWebhook ingestionOn-premise connectivityRecipe job processingWorkbot for WorkplaceWorkbot for Slack

Update timeline

  1. identified Apr 28, 2026, 12:00 AM UTC

    On April 27, 2026, between approximately 09:00 PM and 11:00 PM UTC, the Workato platform experienced a degradation with Knowledge Bases. Customers may observed that Workato Genies did not respond to user queries. Users may also have observed "Assign task to Genie" actions failing with an "AI didn't respond in time" error message. The issue has been resolved, and any queries may be retried as necessary. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

  2. resolved Apr 28, 2026, 12:01 AM UTC

    Incident closed.