Resolved after 7 hours 5 minutes, affecting Recipe job processing and Workato and 1 more, on May 26, 2026.
After further monitoring, this incident is now considered resolved. Customers should now be able to load connections for Custom connectors without error. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Affected components
Update timeline
- investigating May 26, 2026, 10:44 AM UTC
We are investigating an issue impacting Custom Connectors. Some customers may observe "Failed to load connections" errors and recipe failures. We will share additional information as soon as it is available.
- identified May 26, 2026, 12:36 PM UTC
We have identified the underlying cause of the issue and are actively working on remediation.
- resolved May 26, 2026, 05:50 PM UTC
After further monitoring, this incident is now considered resolved. Customers should now be able to load connections for Custom connectors without error. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
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