Epicor incident

Custom Connector - Connection Issues

Epicor is currently experiencing a major incident affecting Workato and Recipe job processing, which began 4h ago. The vendor's full update timeline is below.

Started
May 26, 2026, 10:44 AM UTC
Resolved
Ongoing
Duration
● 3h 34m
Detected by Pingoru
May 26, 2026, 10:44 AM UTC

Affected components

WorkatoRecipe job processing

Update timeline

  1. investigating May 26, 2026, 10:44 AM UTC

    We are investigating an issue impacting Custom Connectors. Some customers may observe "Failed to load connections" errors and recipe failures. We will share additional information as soon as it is available.

  2. identified May 26, 2026, 12:36 PM UTC

    We have identified the underlying cause of the issue and are actively working on remediation.