Epicor experienced a major incident on May 2, 2026 affecting Eagle and Eagle - Canada and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
EagleEagle - CanadaEagle - WestEagle - EastEagle - North WestEagle - South EastEagle - South WestEagle - North CentralEagle - South CentralEagle - Private Cloud - Americas
Update timeline
- identified May 02, 2026, 09:37 PM UTC
We are currently investigating an issue with customer support hotlines in your region. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them, and appreciate your patience while we work to resolve the issue.
- resolved May 02, 2026, 10:07 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to raise a ticket in EpicCare if you have any concerns or questions.