Epicor experienced a major incident on April 29, 2026 affecting Kinetic and Kinetic - Australia and 1 more component, lasting 4h 52m. The incident has been resolved; the full update timeline is below.
Affected components
KineticKinetic - AustraliaKinetic - AustraliaKineticKinetic - AustraliaKinetic - AustraliaKineticKinetic - AustraliaKineticKinetic
Update timeline
- identified Apr 29, 2026, 09:56 AM UTC
We would like to clarify that only multi-Tenant systems are affected by this wide printing issue. All other systems in the regions are NOT affected. We are working to establish a standalone SSRS utility provisioned with NTLM authentication. This will allow to have printing operational once again. Further updates will be provided as available.
- resolved Apr 29, 2026, 02:48 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to raise a ticket in EpicCare if you have any concerns or questions.