Epicor incident

Audit Log Streaming Service Degradation

Resolved after 3 hours 15 minutes, affecting Workato and Recipe runtime and 1 more, on May 21, 2026.

resolved May 21, 2026, 12:20 PM UTC

After further monitoring, this issue is now considered resolved. Customers should no longer experience any delays in audit log replication. Our team is currently working to deliver the affected events and aims to complete this by the end of next week. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Started
May 21, 2026, 09:04 AM UTC
Resolved
May 21, 2026, 12:20 PM UTC
Duration
3h 15m
Detected by Pingoru
May 21, 2026, 09:04 AM UTC

Affected components

WorkatoRecipe runtimeWorkbotAPI gatewayEmail notificationsWebhook ingestionOn-premise connectivityWebsiteRecipe job processingWorkbot for Workplace

Update timeline

  1. investigating May 21, 2026, 09:04 AM UTC

    We are investigating an issue impacting the Audit Log Streaming Service. Some customers may observe delays in audit log replication, with log entries taking longer than expected to be delivered. We will share additional information as soon as it is available.

  2. identified May 21, 2026, 10:51 AM UTC

    We have identified the underlying cause and are actively working on remediation. We will share additional information as soon as it is available.

  3. monitoring May 21, 2026, 11:56 AM UTC

    Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.

  4. resolved May 21, 2026, 12:20 PM UTC

    After further monitoring, this issue is now considered resolved. Customers should no longer experience any delays in audit log replication. Our team is currently working to deliver the affected events and aims to complete this by the end of next week. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

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