Epicor experienced a major incident on May 21, 2026 affecting Recipe runtime and Workbot and 1 more component, lasting 3h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 21, 2026, 09:04 AM UTC
We are investigating an issue impacting the Audit Log Streaming Service. Some customers may observe delays in audit log replication, with log entries taking longer than expected to be delivered. We will share additional information as soon as it is available.
- identified May 21, 2026, 10:51 AM UTC
We have identified the underlying cause and are actively working on remediation. We will share additional information as soon as it is available.
- monitoring May 21, 2026, 11:56 AM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
- resolved May 21, 2026, 12:20 PM UTC
After further monitoring, this issue is now considered resolved. Customers should no longer experience any delays in audit log replication. Our team is currently working to deliver the affected events and aims to complete this by the end of next week. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.