Epicor experienced a notice incident on April 27, 2026 affecting Recipe runtime and Workbot and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Recipe runtimeWorkbotWorkbot for WorkplaceWorkbot for SlackWorkbot for TeamsAPI gatewayEmail notificationsWebhook ingestionOn-premise connectivityRecipe job processing
Update timeline
- identified Apr 27, 2026, 10:00 PM UTC
On April 27, 2026, between approximately 09:00 PM and 11:00 PM UTC, the Workato platform experienced a degradation in its Genie services. Customers may have experienced "AI didn't respond in time" error message when interacting with Genies. The issue has now been resolved, and customers should no longer see this error message. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.