Epicor incident

Epicor Senior Living - G - Australia - Service Issue

Major Resolved View vendor source →

Epicor experienced a major incident on May 5, 2026 affecting Kinetic and Kinetic and 1 more component, lasting 4h 16m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 10:00 PM UTC
Resolved
May 06, 2026, 02:16 AM UTC
Duration
4h 16m
Detected by Pingoru
May 05, 2026, 10:00 PM UTC

Affected components

KineticKineticEpicor Senior Living - G - AustraliaKineticKineticKineticKineticKineticKineticKinetic

Update timeline

  1. investigating May 05, 2026, 10:00 PM UTC

    We are currently investigating an incident that is impacting printing in your region. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them, and appreciate your patience while we work to resolve the issue.

  2. investigating May 06, 2026, 02:05 AM UTC

    We continue working on an issue impacting printing in your region. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them, and appreciate your patience while we work to resolve the issue.

  3. resolved May 06, 2026, 02:16 AM UTC

    We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to raise a ticket in EpicCare if you have any concerns or questions.