Epicor incident
Epicor Senior Living - G - Australia - Service Issue
Epicor experienced a major incident on May 5, 2026 affecting Kinetic and Kinetic and 1 more component, lasting 4h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 05, 2026, 10:00 PM UTC
We are currently investigating an incident that is impacting printing in your region. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them, and appreciate your patience while we work to resolve the issue.
- investigating May 06, 2026, 02:05 AM UTC
We continue working on an issue impacting printing in your region. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them, and appreciate your patience while we work to resolve the issue.
- resolved May 06, 2026, 02:16 AM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to raise a ticket in EpicCare if you have any concerns or questions.
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