Epicor experienced a major incident on June 15, 2026 affecting Eagle and Eagle - East, lasting 2h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 15, 2026, 06:49 PM UTC
We are currently investigating an incident that is impacting a subset of customers in your region. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them, and appreciate your patience while we work to resolve the issue.
- identified Jun 15, 2026, 07:23 PM UTC
We have identified the cause of the incident and are implementing a solution. We are closely monitoring the situation to ensure the issue is fully resolved.
- resolved Jun 15, 2026, 09:16 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to raise a ticket in EpicCare if you have any concerns or questions. If you are still experiencing, issues please reboot your firewall.