Kinetic - Performance Degraded

Update timeline

1. investigating Apr 27, 2026, 10:27 AM UTC

   We have identified an issue affecting the Smart Client interface in your region over the weekend. At this time, end users are unable to download or update the Smart Client for any instance. This may particularly impact environments where the auto-update feature is enabled. Please note: · The backend system is not affected. · All Kinetic instances remain fully operational. · Users can continue to access Kinetic via the web interface. · Access via Smart Client is currently unavailable, including Classic screens. Our team is actively working to restore full Smart Client functionality as quickly as possible. We will provide further updates as soon as more information becomes available.

2. resolved Apr 27, 2026, 03:02 PM UTC

   The Smart Client interface should now be fully operational in your region. If you continue to experience any issues when accessing the interface, we recommend restarting your site via the Cloud Management Portal. If the Cloud Management Portal is not available in your region, please contact the Epicor team through the EpicCare Service Portal to request a restart of your instance. Thank you for your patience during this time. Should you have any questions or concerns, please do not hesitate to submit a ticket via the EpicCare Service Portal.