Epicor experienced a major incident on May 13, 2026 affecting Workato and Recipe runtime and 1 more component, lasting 1m. The incident has been resolved; the full update timeline is below.
Affected components
WorkatoRecipe runtimeWorkbotAPI gatewayEmail notificationsWebhook ingestionOn-premise connectivityWebsiteRecipe job processingWorkbot for WorkplaceWorkbot for SlackWorkbot for Teams
Update timeline
- identified May 13, 2026, 07:55 AM UTC
On May 13, 2026, between approximately 09:55 AM and 10:45 AM UTC, the Workato platform experienced a degradation in its custom SDK service. Customers may have encountered errors in the Custom SDK and Snippets by Workato actions. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.
- resolved May 13, 2026, 07:56 AM UTC
Incident closed.