API issues reported
Affected: APIs
Timeline · 2 updates
- investigating Aug 24, 2026, 06:31 AM UTC
We are currently investigating this issue.
- resolved Aug 24, 2026, 07:09 AM UTC
This incident has been resolved.
Eftsure Outage History
Eftsure is up right nowEftsure had 38 outages in the last 2 years totaling 139h 14m of downtime — averaging 1.6 incidents per month.
There were 38 Eftsure outages since August 27, 2024 totaling 139h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.
Bank Overlay for NAB: Potential changes on NAB bank pages to which render the bank overlay will stop working
Affected: Bank Overlay
Timeline · 3 updates
- investigating Jul 23, 2026, 04:13 AM UTC
Dear Eftsure customers, We are currently experiencing a technical issue with the bank overlay within the NAB Bank portal. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible. As a temporary workaround, please ask a member of your Accounts Payable team to send the approver a PDF report after reviewing the payment file in the Payment Review section. This will allow the approver to continue processing and approving payments while the issue is being resolved. We will keep you informed of our progress and provide updates as they become available. We sincerely apologise for any inconvenience this may cause and appreciate your patience and understanding. Sincerely, The Eftsure Team
- identified Jul 23, 2026, 07:40 AM UTC
Dear Eftsure customers, Our engineering team has identified the root cause and is currently working on a fix. We’re working to restore full functionality as soon as possible and will continue to keep you informed as we make progress. Sincerely, The Eftsure Team
- resolved Jul 23, 2026, 11:38 PM UTC
Dear Eftsure customers, The issue pertaining to the bank overlay for the NAB portal has been fully resolved. Our monitoring confirms that all systems are stable and functioning as expected. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team
Potential error message when accepting an onboarding: An unexpected error occurred......
Affected: Supplier Onboarding
Timeline · 2 updates
- identified Jul 22, 2026, 04:58 AM UTC
Dear Eftsure customers, We are currently investigating an issue affecting the acceptance of onboarding invitations. Customers may encounter the following error message: "An unexpected error occurred while onboarding. Please try again later." Our engineering team is actively working to identify the root cause and restore full functionality as quickly as possible. Please note that this issue is intermittent and does not affect all customers. We will continue to provide updates as more information becomes available. We apologise for the inconvenience and appreciate your patience and understanding while we work to resolve this issue. Sincerely, The Eftsure Team
- resolved Jul 22, 2026, 07:10 AM UTC
Dear Eftsure customers, The earlier issue affecting the acceptance of onboarding invitations on the customer portal has been fully resolved. Our monitoring confirms that all systems are stable and functioning as expected. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team
Elevated Database Load - Performance Degradation
Affected: Supplier ManagementPayments Review
Timeline · 4 updates
- investigating Jul 06, 2026, 12:19 AM UTC
We are currently investigating reports of slow performance and request timeouts affecting some customers. Our team is actively looking into the issue.
- identified Jul 06, 2026, 12:47 AM UTC
We have identified elevated database session counts on our primary database as the cause of degraded performance. Customers on larger plans or with higher transaction volumes may be experiencing slow load times and intermittent timeouts. Our engineering team is working on a resolution.
- monitoring Jul 06, 2026, 01:51 AM UTC
We have applied mitigations to reduce database session load and are monitoring for stability. Some customers may still experience intermittent slowness while conditions normalise. We will provide a further update within 30 minutes.
- resolved Jul 06, 2026, 02:19 AM UTC
This incident has been resolved.
Technical issue with the 'Payment Review' section on the customer portal
Affected: Payments Review
Timeline · 2 updates
- identified Jun 30, 2026, 05:59 AM UTC
Dear Eftsure customers, We are currently experiencing a technical issue with the 'Payment Review' section on the customer portal. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible. We will keep you informed as we make progress and provide updates as they become available. We apologise for the inconvenience and appreciate your patience. Sincerely, The Eftsure Team
- resolved Jun 30, 2026, 06:27 AM UTC
Dear Eftsure customers, The earlier technical issue with the 'Payment Review' section on the customer portal has been fully resolved. Our monitoring confirms that all systems are stable and functioning as expected. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team
ANZ Transactive Bank Overlay unresponsive probably due to changes on their web page.
Affected: Bank Overlay
Timeline · 3 updates
- investigating Jun 10, 2026, 08:10 AM UTC
Dear Eftsure customers, We would like to inform you that the bank overlay is currently unresponsive on the ANZ Transactive bank page, likely due to recent changes on their website. Our engineering team will commence work to ensure that our bank overlay functions correctly with the updated pages. As a workaround, your AP team can export a PDF report and send it through to the approvers to proceed with payments. We will keep you informed of our progress and provide updates as they become available. We apologise for any inconvenience this may cause and appreciate your understanding and patience. Sincerely, The Eftsure Team
- identified Jun 11, 2026, 01:00 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 11, 2026, 03:31 AM UTC
Dear Eftsure customers, The issue affecting the bank overlay for ANZ has been fully resolved. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team
Editing Supplier record not working on upgraded Chrome (Workaround use Microsoft Edge)
Affected: Supplier Management
Timeline · 3 updates
- identified Jun 04, 2026, 05:01 AM UTC
Dear Eftsure customers, We have identified a technical issue when using the upgraded browser, Chrome version isn't allowing users to update the supplier record within the supplier management section. As a workaround, please use Microsoft Edge. We will keep you informed as we make progress and provide updates as they become available. We apologise for the inconvenience and appreciate your patience. Sincerely, The Eftsure Team
- identified Jun 04, 2026, 11:21 PM UTC
Dear Eftsure customers, The issue affecting the customer portal on Chrome has been fully resolved. Our monitoring confirms that all systems are stable and functioning as expected. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team
- resolved Jun 04, 2026, 11:22 PM UTC
This incident has been resolved.
Sandbox outage
Affected: Sandbox
Timeline · 4 updates
- investigating May 26, 2026, 03:00 AM UTC
We are currently investigating this issue.
- identified May 26, 2026, 03:24 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 26, 2026, 03:33 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 26, 2026, 03:45 AM UTC
This incident has been resolved.
Sandbox emails unavailable
Affected: Sandbox
Timeline · 2 updates
- identified Mar 12, 2026, 10:22 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 13, 2026, 01:31 AM UTC
This incident has been resolved.
Timeout issues reported
Affected: APIs
Timeline · 3 updates
- investigating Mar 11, 2026, 02:44 AM UTC
We are currently investigating this issue.
- identified Mar 11, 2026, 05:42 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 11, 2026, 05:57 AM UTC
This incident has been resolved.
Eftsure Portal Outage
Affected: Supplier Portal/ FormsSupplier MailoutBank OverlayAPIsDashboardSupplier OnboardingSupplier ManagementPayments ReviewReportsDocument LibraryHelp
Timeline · 3 updates
- investigating Feb 24, 2026, 09:30 PM UTC
We are currently investigating this issue.
- monitoring Feb 24, 2026, 09:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 25, 2026, 12:14 AM UTC
This incident has been resolved.
Technical issue with the resending feature for onboarding
Affected: Supplier Onboarding
Timeline · 2 updates
- identified Jan 13, 2026, 05:20 AM UTC
Dear Eftsure customers, We are currently experiencing a technical issue with the resending feature for onboarding within the customer portal. Our engineering team is actively investigating the root cause and working to restore functionality by tomorrow. We apologise for the inconvenience and appreciate your patience. Sincerely, The Eftsure Team
- resolved Jan 13, 2026, 07:02 AM UTC
Dear Eftsure customers, The earlier issue affecting the resend onboarding feature has been fully resolved. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team
Bank Overlay partial outage: Westpac Corporate changed web pages
Affected: Bank Overlay
Timeline · 2 updates
- investigating Nov 19, 2025, 01:29 AM UTC
Dear Eftsure customers, Due to recent updates made to Westpac Corporate’s web pages, our Eftsure bank overlay is currently experiencing technical difficulties specific to that bank. Our engineering team is actively working to restore full functionality as quickly as possible. We will keep you informed once a fix has been deployed. We apologise for the inconvenience and appreciate your patience. Sincerely, The Eftsure Team
- resolved Nov 19, 2025, 11:58 PM UTC
Dear Eftsure customers, The issue affecting the bank overlay for the Westpac Corporate Bank has been fully resolved. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team
Login via SAML SSO is experiencing an issue
Affected: Bank OverlayDashboardSupplier OnboardingSupplier ManagementPayments ReviewReportsDocument Library
Timeline · 4 updates
- investigating Nov 17, 2025, 11:48 PM UTC
We are currently investigating this issue.
- identified Nov 18, 2025, 12:03 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 18, 2025, 12:06 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 18, 2025, 02:10 AM UTC
This incident has been resolved.
We are currently experiencing a server accessibility technical issue.
Affected: Supplier Portal/ FormsSupplier MailoutBank OverlayAPIsDashboardSupplier OnboardingSupplier ManagementPayments ReviewReportsDocument LibraryHelp
Timeline · 5 updates
- investigating Nov 10, 2025, 04:29 AM UTC
Dear Eftsure customers, We are currently experiencing a significant outage affecting the customer portal. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible. We will keep you informed as we make progress and provide updates as they become available. We apologise for the inconvenience and appreciate your patience. Sincerely, The Eftsure Team
- investigating Nov 10, 2025, 04:30 AM UTC
We are continuing to investigate this issue.
- identified Nov 10, 2025, 04:42 AM UTC
Dear Eftsure customers, Our engineering team has identified the root cause and is currently deploying a fix. We’re working to restore full functionality as soon as possible and will continue to keep you informed as we make progress.
- monitoring Nov 10, 2025, 06:12 AM UTC
Dear Eftsure customers, We’ve deployed a fix for the earlier issue affecting the customer portal, and the service is now back online. Our team is actively monitoring system performance to ensure everything remains stable. Thank you for your patience while we resolved the issue. If you continue to experience any problems, please don’t hesitate to contact our support team. Sincerely, The Eftsure Team
- resolved Nov 10, 2025, 06:30 AM UTC
Dear Eftsure customers, The earlier issue affecting the customer portal has been fully resolved. Our monitoring confirms that all systems are stable and functioning as expected. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team
Supplier Management not accessible for certain users
Affected: Supplier Management
Timeline · 3 updates
- investigating Oct 28, 2025, 04:24 AM UTC
Dear Eftsure customers, We are currently experiencing an issue with the 'Supplier Management', where some users are not able to access it and are getting an 'Oops Something Went Wrong' message. Our engineering team is actively investigating the root cause and working on a fix as quickly as possible. We will keep you informed as we make progress and provide updates as they become available. We apologise for the inconvenience and appreciate your patience. Sincerely, The Eftsure Team
- identified Oct 28, 2025, 04:57 AM UTC
Dear Eftsure customers, Our engineering team has identified the root cause and is currently testing prior to deploying a fix. We will continue to keep you informed as we make progress. Sincerely, The Eftsure Team
- resolved Oct 28, 2025, 07:25 AM UTC
Dear Eftsure customers, The earlier issue affecting the customer portal has been fully resolved. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Sincerely, The Eftsure Team
Intermittent Service Disruption
Affected: Supplier Portal/ FormsSupplier MailoutBank OverlayAPIsDashboardSupplier OnboardingSupplier ManagementPayments ReviewReportsDocument Library
Timeline · 5 updates
- investigating Oct 21, 2025, 03:59 AM UTC
We are currently investigating this issue.
- monitoring Oct 21, 2025, 04:22 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 21, 2025, 07:17 AM UTC
This issue has been resolved and our systems are operating normally again. Thank you for your understanding and patience with this. If you have further concerns, please do not hesitate to contact our support team.
- monitoring Oct 21, 2025, 07:18 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 21, 2025, 07:19 AM UTC
This incident has been resolved.
Technical Issue with our Contact Centre (Inbound Calls)
Timeline · 2 updates
- investigating Oct 20, 2025, 11:35 PM UTC
Dear Eftsure customers, We are currently experiencing a technical issue with our Contact Centre and are unable to receive inbound calls at this time. Our team is actively working with our service provider to resolve the issue as quickly as possible. In the meantime, please don’t hesitate to contact us via email at [email protected] for any assistance, we’ll be more than happy to help. Sincerely, The Eftsure Team
- resolved Oct 21, 2025, 02:47 AM UTC
Dear Eftsure customers, The earlier issue affecting our Contact Centre has been fully resolved. You are now able to place a call to us and we should be receiving it suncessfully. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team
Production Outage
Affected: Supplier Portal/ FormsSupplier MailoutBank OverlayAPIsDashboardSupplier OnboardingSupplier ManagementPayments ReviewReportsDocument Library
Timeline · 2 updates
- investigating Oct 15, 2025, 03:34 AM UTC
We are currently investigating this issue.
- resolved Oct 15, 2025, 03:53 AM UTC
This incident has been resolved.
System outage
Affected: Supplier Portal/ FormsSupplier MailoutBank OverlayAPIsDashboardSandboxSupplier OnboardingSupplier ManagementPayments ReviewReportsDocument LibraryHelp
Timeline · 4 updates
- investigating Sep 11, 2025, 02:47 AM UTC
We are currently investigating this issue.
- identified Sep 11, 2025, 02:55 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 11, 2025, 04:27 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 11, 2025, 06:09 AM UTC
This incident has been resolved.
Error message when attending to a verification request.
Timeline · 1 update
- resolved Jul 15, 2025, 10:09 AM UTC
Dear Eftsure customers, Please be aware that some supplier users might encounter an error message when clicking next in Step 2 of a verification request. Our engineering team has identified the root cause and has deployed a fix already. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team
Some customers might experience an error message when accessing the 'Supplier Onboarding' page.
Affected: Supplier Onboarding
Timeline · 2 updates
- identified Jul 15, 2025, 07:49 AM UTC
Dear Eftsure Customers, Please be aware that some users may encounter an "Oops" error message when attempting to access the Supplier Onboarding page within the customer portal. Our engineering team has identified the root cause and is actively working on deploying a fix. Please be assured that resolving this issue is a top priority, and we will keep you informed with any significant updates. Thank you for your patience and understanding. Sincerely, The Eftsure Team
- resolved Jul 15, 2025, 11:53 AM UTC
Dear Eftsure customers, The earlier issue affecting the 'Supplier Onboarding' page for certain users has now been fully resolved. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely,
Sandbox is experiencing an outage
Affected: Sandbox
Timeline · 3 updates
- investigating Jul 10, 2025, 01:12 AM UTC
We are currently investigating this issue.
- monitoring Jul 10, 2025, 01:27 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 10, 2025, 02:06 AM UTC
This incident has been resolved.
Eftsure portal outage
Affected: Supplier Portal/ FormsSupplier MailoutBank OverlayDashboardSupplier OnboardingSupplier ManagementPayments ReviewReportsDocument LibraryHelp
Timeline · 4 updates
- investigating Jul 04, 2025, 12:00 AM UTC
Dear Eftsure customers, We are currently experiencing a significant outage affecting the customer portal. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible. We will keep you informed as we make progress and provide updates as they become available. We apologise for the inconvenience and appreciate your patience. Sincerely, The Eftsure Team
- investigating Jul 04, 2025, 12:37 AM UTC
Dear Eftsure customer, We continue to investigate the issue. The system is coming back online intermittently, but we have no guarantee at this point that it will remain stable. Thank you for bearing with us Sincerely, The Eftsure Team
- monitoring Jul 04, 2025, 12:50 AM UTC
Dear Eftsure customers, The customer portal is now stabilising and returning to normal performance levels. While the service should be usable again, please note that we have not yet identified the root cause that triggered the issue. We are entering a monitoring period to ensure continued stability, while our engineering team continues to investigate the underlying cause. Thank you for your patience and understanding. We will provide further updates as new information becomes available. Sincerely, The Eftsure Team
- resolved Jul 04, 2025, 02:00 AM UTC
Dear Eftsure customers, The earlier issue affecting the customer portal has been fully resolved. Our monitoring confirms that all systems are stable and functioning as expected. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team
Suppliers are not loading under Supplier Management
Affected: Supplier Management
Timeline · 2 updates
- monitoring Jun 18, 2025, 07:25 AM UTC
A fix has been implemented and we are monitoring the results
- resolved Jun 19, 2025, 12:09 AM UTC
This incident has been resolved.