Eftsure incident

Intermittent Service Disruption

Minor Resolved View vendor source →

Eftsure experienced a minor incident on October 21, 2025 affecting Supplier Portal/ Forms and Supplier Mailout and 1 more component, lasting 4h 48m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2025, 02:30 AM UTC
Resolved
Oct 21, 2025, 07:19 AM UTC
Duration
4h 48m
Detected by Pingoru
Oct 21, 2025, 02:30 AM UTC

Affected components

Supplier Portal/ FormsSupplier MailoutBank OverlayAPIsDashboardSupplier OnboardingSupplier ManagementPayments ReviewReportsDocument Library

Update timeline

  1. investigating Oct 21, 2025, 03:59 AM UTC

    We are currently investigating this issue.

  2. monitoring Oct 21, 2025, 04:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 21, 2025, 07:17 AM UTC

    This issue has been resolved and our systems are operating normally again. Thank you for your understanding and patience with this. If you have further concerns, please do not hesitate to contact our support team.

  4. monitoring Oct 21, 2025, 07:18 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 21, 2025, 07:19 AM UTC

    This incident has been resolved.