Eftsure incident
Elevated Database Load - Performance Degradation
Eftsure experienced a minor incident on July 6, 2026 affecting Supplier Management and Payments Review, lasting 1h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 06, 2026, 12:19 AM UTC
We are currently investigating reports of slow performance and request timeouts affecting some customers. Our team is actively looking into the issue.
- identified Jul 06, 2026, 12:47 AM UTC
We have identified elevated database session counts on our primary database as the cause of degraded performance. Customers on larger plans or with higher transaction volumes may be experiencing slow load times and intermittent timeouts. Our engineering team is working on a resolution.
- monitoring Jul 06, 2026, 01:51 AM UTC
We have applied mitigations to reduce database session load and are monitoring for stability. Some customers may still experience intermittent slowness while conditions normalise. We will provide a further update within 30 minutes.
- resolved Jul 06, 2026, 02:19 AM UTC
This incident has been resolved.